Analyst, Order Management

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At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach and Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Job Title: Analyst, Order Management

Shift: Day Shift (Mon - Thurs, 6:00am - 4:30pm)

Location: On-Site, Jacksonville Fulfillment Center

Primary Purpose: The Analyst, Order Management, is responsible for managing the order waves within our Jacksonville Fulfillment center and will play a vital role in planning, coordinating, and monitoring the efficient processing of orders within the facility. 

The successful individual will leverage their proficiency to...  

• Collaborates with the fulfillment operations management team to plan and schedule order waves based on factors such as order volume, product availability, staffing levels, and operational capacity.  

• Determine the appropriate timing and size of each wave to ensure efficient order processing. Analyze capacity and manage orders from retail and direct to consumer. Monitor the progress of each order wave and ensures that the workflow remains on track.  

• Responsible for allocating individual orders to fulfillment associates or specific zones within the warehouse. They consider factors such as order priority, product characteristics, and available resources to assign orders to the appropriate personnel or areas for fulfillment. 

• Collaborate with department supervisors and associates to address any bottlenecks, resolve issues, and optimize productivity – up to and including reallocating resources, adjusting workloads, and providing guidance to the team. 

• Enter and update order wave-related data into the Warehouse Management System (WMS) or other relevant software – up to and including recording wave start and end times, updating order statuses, and maintaining accurate inventory levels to ensure real-time visibility of order wave progress. 

• Performs audits during and after the order wave process to ensure that orders are picked, packed, and shipped accurately and in accordance with established standards 

• Extract and analyze operational metrics from the Warehouse Management System (WMS) database using SQL querying skills. Monitor key performance indicators related to waving, task completion, replenishment activities, and daily workflow.

• Support inventory optimization and slotting initiatives by conducting data analysis on stock keeping unit (SKU) velocity and turnover rates. Pull relevant metrics from warehouse management and inventory systems through SQL queries. Provide data-driven insights and support for implementing lean inventory slotting strategies as required
• Leverage application programming interfaces (APIs) to interface with the Warehouse Management System (WMS) and make programmatic changes as needed. Responsibilities include updating task priorities, updating and making changes to pick ticket headers, and cancelling orders without available inventory through API calls and integration
• Maintain regular communication with Customer Support teams and other cross-functional groups to provide timely status updates on orders. Collaborate to resolve issues and ensure customer needs are met.

The accomplished individual will possess...  

• Bachelor’s degree in supply chain, analytics or related field preferred

• More than one year of experience in a customer service or related warehouse function. 

• Intermediate Excel skills.
• Strong decision-making, problem solving, communication and follow up skills. 
• Experience with WMS systems

An outstanding professional will have… 

• Bachelor’s degree in supply chain, analytics or related field
• Advanced Excel + analytical experience
• Experience with WMS reporting
• Experience with SQL and APIs
• Experience with WMS systems

• Three or more years of support roles within Logistics, Distribution or related warehouse functions 

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264.

Visit Tapestry, Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.