Applications Support Manager

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Essen Healthcare is currently seeking a full-time eClinicalworks Application Manager. The Clinical Application Manager works in conjunction with the VP Of IT Applications as part of a team to support and maintain the clinical information system and enterprise application. This role will collaborate with medical, billing, and operational leaders to standardize, streamline, and optimize clinical workflows to meet the strategic goals of the organization.

The: Application  Support Manager serves in the EMR Department and works in our Bronx Administrative office in New York City. The Clinical Application Manager will be responsible for supporting the following areas:

• Managing Enterprise Clinical Applications and EMR
• IT Operations & Implementation
• Interdepartmental IT frameworks, processes, and procedures
• Growth & Expansion

• Acts as a subject matter expert and advocate for the EMR application supported, requiring depth and breadth in their knowledge of the business, technologies, and integration with other clinical applications
• Monitoring and managing the project resources, scope and timeline
• Provides technical oversight and direction to eClinicalworks onshore/offshore EMR team
• Identify and access user needs to provide effective solution and support in a proactive manner that meet the business requirements
• Effectively communicates to 3rd party vendors on the business requirements and drives the solution to closure
• Provides technical support to business users and engages vendor as appropriate to effectively address the issues in a timely manner
• Ensures clinical workflows are properly developed, tested, and implemented in production to drive business outcomes
• Develop and document clinical workflows, configure features and functions in EMR and help support training the business capabilities to end users
• Effectively manages and support the systems integration (Lab, Imaging etc.) with EMR
• Participates and leads in the review and testing of major releases and upgrades, evaluating new functionality and master file changes for new features including training and support
• Serves as EMR steward and liaison between clinical users, technical teams and vendors to ensure that technical delivery aligns with strategic direction
• Leads monthly EMR meetings with clinical and operations team
• Lead change by influencing and educating business, IT and partners
• Assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care
• Provide end user Tier II Support
• Identify areas of improvements for existing systems and new opportunities that will drive value to the business and support the organizational goals in a broader sense.
• Frequently travels from location to location within the healthcare system to complete gap analysis.
• Supports end users with at-the-elbow go-live support, post-live refresher, optimization, new hire, and skills-enhancement training

• Bachelor's degree
• Minimum 2-4 years experience managing and support EMR
• Proficient with the full Microsoft Office 365 Suite of applications (e.g., Word, Excel, PowerPoint, Project, Outlook, Teams, SharePoint, Visio, etc.).
• Able to demonstrate strong communication skills when interacting with all levels of the organization.
• Working knowledge of relevant operational and clinical workflows.
• eClinical works experience required
• Extensive knowledge in business functions especially in community health or urgent care or hospital settings
• Strong analytical and sense of urgency required
• Ability to establish and maintain positive relationship with business users, technical team, and partners

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.