Applied AI/ML Lead - Small Business

Chase Small Business Banking is a world-class brand serving 7 million small business clients with a full suite of financial services, including lending, deposits, cards, and online solutions.

As an Applied AI and Machine Learning Lead, you will set the technical direction for agentic AI products supporting Small Business Lending. You will lead the design and production delivery of agent behavior across prompts, retrieval, tools, evaluation, routing, and memory, while owning the measurement loop that demonstrates whether the system works. Partnering closely with Product and Engineering, you will define meaningful outcomes, guide a small team, and ensure the solutions are reliable, safe, cost-aware, and appropriate for a regulated financial environment.

Job Responsibilities

• Set the technical direction for applied AI in Small Business Lending, translating ambiguous needs into a solution strategy, success measures, and delivery plan
• Lead projects from discovery through production, managing priorities, risks, dependencies, and post-launch results
• Guide agent design across prompts, context, retrieval, tools, evaluation, routing, and memory
• Define evaluation, safety, and guardrail approaches for non-deterministic systems
• Partner with Engineering on infrastructure, retrieval, tool APIs, telemetry, and release readiness
• Mentor and guide junior team members

• Cultivate stakeholder and partner relationships, communicate effectively to senior management

  
  

Required Qualifications, Capabilities, and Skills

• Master's or PhD degree in computer science or a data science-related discipline, with 5+ years of industry experience
• Developed and deployed production machine learning or generative AI solutions using Python
• Experience leading AI/ML services from ideation to deployment, including design, code review, automated testing, CI, monitoring, and post-release improvement
• Built evaluations and safety controls for nondeterministic and agentic systems
• Worked with data pipelines, SQL, and structured and unstructured data
• Advanced knowledge of statistical methods, experimental design and A/B testing
• Communicated complex findings and recommendations clearly to technical and business partners
• Experience with RAG, vector databases, search, and structured or unstructured context
• Experience fine-tuning foundation models, training embeddings, or optimizing inference
• Expertise with LLM orchestration frameworks such as LangChain, LangGraph, or similar tools.
• Experience with tracing and observability tools such as Arize Phoenix.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans