Artificial Intelligence (AI) Operations Manager

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Job Summary

The Artificial Intelligence (AI) Operations Manager role will manage the design and implementation of productionized AI solutions to solve business problems. This role will work closely with our data science teams to enable the integration of AI/Machine Learning (ML) models into business processes. These solutions will be scalable, resilient, and secure. This role will manage projects that maintain CI/CD pipelines, productionize models (ML/DL/LLM), and develop integration code needed to deploy AI solutions.

 

Essential Job Functions

• Provide managerial leadership to the AI Ops team, drive delivery of productionized Artificial Intelligence (AI) solutions, manage team goals, mentor staff, and recruit top talent. - (35%)
• Lead AI Operations associates, partner with data science teams on solution delivery, lead discovery & solution design, and ensure successful delivery of monitoring and maintenance of AI solutions. - (35%)
• Guide adherence to compliance, security, and governance processes. - (20%)
• Partner with Release Management, Infrastructure, DevOps, etc. to ensure smooth and successful deployments. - (10%)

Minimum Qualifications

• Bachelor’s Degree in Statistics, Mathematics, Engineering, Data Science, Computer Science, Economics, or equivalent, relevant work experience
• 5+ years of experience in AI Ops, ML engineering, data science, data engineering, DevOps, analytics, or related fields.
• 3+ years of experience leading project(s), mentoring and/or coaching experience, demonstrated subject matter expert in department.

Preferred Qualifications

• Master’s Degree in Statistics, Mathematics, Engineering, Data Science, Computer Science.
• 8+ years of experience in AI Ops, ML engineering, data science, data engineering, DevOps, analytics, or related fields.
• Experience building or supporting enterprise‑scale generative AI solutions, including LLM‑based applications and high‑volume production use cases.
• Background working in highly regulated industries (financial services preferred) with strong familiarity in data privacy, governance, and compliance requirements for AI/ML.
• Demonstrated ability to improve and mature AI/ML operational processes, streamline workflows, and drive efficiency while partnering across onshore/offshore teams.

Skills

• Artificial Intelligence Technologies
• AWS Cloud Computing
• Databricks Platform
• DevSecOps
• Machine Learning Techniques
• Python (Programming Language)
• Researching New Technologies
• Software Engineering Principles

Reports To: Senior Manager and above
Direct Reports: 2 - 5
Work Environment

• Normal office environment. Required to work onsite, full-time within 60 miles of a posted Bread Financial location. May require additional work hours during evenings, weekends or holidays to support production applications.

Travel

• Ability to travel up to 5% quarterly

Physical and Mental Requirements
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.

• Communicate/Hearing
• Communicate/Talking
• Stationary Position/Seated
• Typing/Writing
• Focus and complete tasks in situations that have a speed or productivity metric
• Maintain focus in high pressure or fast-paced work environment

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Salary Range (unless otherwise noted below):

$133,500.00 - $241,900.00

Full Salary Range for position:

California: $153,500.00 - $302,400.00Colorado: $133,500.00 - $254,000.00New York: $146,800.00 - $302,400.00Washington: $140,100.00 - $278,200.00Maryland: $140,100.00 - $266,100.00Washington DC: $153,500.00 - $278,200.00Illinois: $133,500.00 - $266,100.00New Jersey: $153,500.00 - $278,200.00Vermont: $133,500.00 - $241,900.00Ohio: $133,500.00 - $241,900.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26.  New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period).  Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period.   Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial®

• Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
• The Company is an Equal Opportunity Employer.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
• The Company participates in E-Verify.
• The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.  Applicants with criminal histories are encouraged to apply.
• The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.  The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Recruiting Team at [email protected].

Job Family:

Technology

Job Type:

Regular