Assistant Director, Workplace Experience

Assistant Director, Workplace Experience - New York 

College Board - Global Strategy & Talent 

Location: This is an on-site role and requires the candidate to work from College Board's New York office 5 days per week. All CB employees are required to occasionally travel to meet in person for business purposes. 

Role Type: This is a full-time position. 

About The Team 

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations, New York City, Reston, and San Juan, the team ensures every workspace is safe, welcoming, and strategically designed to support College Board's mission and culture. The team is responsible for creating a workplace experience that helps attract and retain talent, strengthens employee connection, and supports how people work together across the organization. While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence. 

About The Opportunity 

As the Assistant Director, Workplace Experience - New York, you will be the operational heartbeat of College Board's flagship office. You will own the day-to-day service delivery for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings. You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service. 

This role is a great fit for someone who is energized by keeping things running well, takes pride in delivering excellent service, and is comfortable being the go-to person in the room. You are warm, organized, and dependable. You know how to manage details, follow through consistently, and solve problems as they come up. Critically, you are confident and effective in your communication with senior leaders and executives, able to represent the New York office with professionalism, advocate for what the office needs, and navigate those conversations with sound judgment. Supported by a Workplace Experience Coordinator, you will lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location. 

In This Role, You Will 

NYC Operations Leadership & Service Excellence (40%) 

Own day-to-day operational service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors. 

Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications. 

Oversee meeting and event logistics for gatherings, VIP visits, and board meetings, ensuring seamless execution. 

Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems. 

Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator. 

Workplace Programming & Employee Engagement (30%) 

Support the NYC workplace programming calendar including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors. 

Manage the Sharebite food program including vendor relationship, menu curation, and budget. 

Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director. 

Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance. 

Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards. 

Vendor Management & Budget Stewardship (15%) 

Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews. 

Own the NYC WX operational budget, tracking spend against plan and flagging variances proactively. 

Evaluate new vendor opportunities and make recommendations to Director for contract decisions. 

Process and approve invoices and purchase orders within delegated authority. 

Data Collection, Synthesis & Reporting (15%) 

Collect and synthesize NYC workplace data (space utilization, visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director. 

Identify trends and translate observations into practical recommendations for space and programming improvements. 

Support Director in building the unified cross-location data dashboard by providing consistent, accurate NYC inputs. 

About You 

• 2 to 4 years of experience in a hands-on, service-delivery or operations role, with backgrounds in hospitality, retail, food service, facilities coordination, or a similarly fast-paced, customer-facing environment strongly encouraged. 

• Experience in a leadership or supervisory capacity, such as shift lead, team lead, or similar, with demonstrated ability to direct others, coordinate a team, and take ownership of outcomes. 

• Excellent interpersonal and communication skills, with the confidence to engage senior leaders and executive stakeholders clearly and professionally, advocate for operational needs, and work through competing priorities with good judgment. 

• A hospitality-forward, service-first mindset and a genuine ability to make employees and visitors feel welcome and well supported. 

• Familiarity with facilities-related basics such as vendor coordination, property management interactions, and certificates of insurance, with the confidence to handle that side of the work independently. 

• Strong organizational skills and the ability to manage multiple competing priorities with consistency and follow-through. 

• Comfort with workplace tools and technology including Slack, workplace booking systems, AV platforms, and other office operations tools. 

• A commitment to supporting and developing less experienced team members. 

• Ability to lift up to 50 lbs. 

• Ability to work on site 5 days per week in New York City. 

• Ability to travel on behalf of College Board business 1 to 3 times per year. 

All Roles At College Board Require 

• A passion for expanding educational and career opportunities and mission-driven work. 

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. 

• Clear and concise communication skills, written and verbal. 

• A learner's mindset, commitment to growth, and openness to feedback. 

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. 

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success. 

• Authorization to work in the United States for any employer. 

About Our Process 

Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. 

While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise, a panel interview, a conversation with leadership, and reference checks. 

What We Offer 

At College Board, we offer more than a paycheck. We provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. 

A Thoughtful Approach To Compensation 

The hiring range for this role is $60,000 to $80,000. 

Your exact salary will depend on your experience, and how your background compares to others in similar roles at the College Board. 

We aim to make our best offer upfront, rooted in fairness, transparency, and market data. 

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. 

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