Supervise daily e-commerce operations, support picker performance, conduct inventory and cycle counts, train and schedule staff, maintain reports, address customer and vendor issues, and enforce safety, security, and inventory procedures. The role also assists with strategy development, employee coaching, inspections, and operational improvements while ensuring store fulfillment activities meet performance and customer service objectives.
Assistant E-Commerce Supervisor
Company Overview:
At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.
Job Duties and Responsibilities:
The Assistant E-Commerce Supervisor will design and administer training, development, and succession planning programs for pickers. Responsibilities include analyzing training needs and developing training materials, communications, and activities to meet store requirements. The role also involves overseeing daily e-commerce department operations to ensure smooth and effective performance, motivating picker teams, creating business strategies for the store, training new staff, and developing staff schedules.
- Assist the E-Commerce Supervisor with various duties.
- Assist in overseeing and supervising the direct labor force; coach employees as necessary.
- Assist pickers with meeting daily performance goals.
- Conduct physical inventory and cycle count activities.
- Collaborate with sales peers, design teams, and management to ensure that the store is offering the very best assortment to the customer.
- Manage communication and problems with customers and vendors via email and phone.
- Generate, maintain, and manage reports.
- Perform general inspections as required.
- Comply with all company inventory control and security procedures and ensure compliance by others.
- Be responsible for the security and application of good warehousing inventory practices.
- Possess specific knowledge of safety protocols for the facility and customer accounts.
- Comply with all government and company safety rules.
- Be responsible for the safety of employees in the assigned area.
- Promptly report to management any worker safety violations, safety noncompliance involving facilities and equipment, and other safety issues.
- Provide training to new personnel and maintain a high standard of work processes.
- Contribute to the team effort by accomplishing related results as needed.
- Perform other duties as assigned by the E-Commerce Operations Manager and E-Commerce Supervisor.
Preferred Qualifications:
- Strong written and verbal, communication, and presentation skills
- Ability to implement strategies, measure impact, and make necessary adjustments to achieve objectives
- Ability to analyze customer-related data and draw conclusions leading to improvement recommendations
- Must be able to lift up to 25 pounds
- Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
NetCost Market New York, New York, USA Office
New York, NY, United States
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