Assistant Program Director, IMT

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns. Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services. 

Program/Department Description

Intensive Mobile Treatment (IMT) is an innovative, creative, trauma-informed mobile practice model designed to provide treatment, rehabilitation and support services to individuals whose needs have not been met by traditional services. IMT participants interact with homeless services, criminal justice, and behavioral health service systems.  IMT teams are hired, trained and funded to maximize flexibility and continuity of care for persons who historically have been poorly served.   

Community Access’ IMT Teams serve individuals who are street homeless or living between institutional settings and housing. Team members work collaboratively with settings in which the participant is living and use assertive engagement strategies to proactively engage individuals in services. IMT team members share responsibility for the people they serve, helping individuals attain housing and other personal and safety goals that may be of a health, social, work or education nature.   

IMT teams are multi-disciplinary and include psychiatry, nursing, social work, peer specialists and other staff members offering rehabilitation, treatment and recovery support services. The team provides expertise in the areas of housing, substance use and harm reduction, criminal justice, peer support and behavioral health recovery. Based on their area of expertise, team members collaborate to deliver comprehensive, integrated and flexible services that are responsive to a participant’s choices, needs and goals. With a small staff to participant ratio, services are brought to the participant and offered in natural settings, 24 hours a day and seven days a week

Position Overview

The IMT Assistant Program Director is responsible for assigned administrative and management tasks and for the provision of direct services. The IMT Assistant Program Director supports the IMT Program Director in the overall daily operation and management of the IMT program, including clinical support to staff and direct program participant care. 

Key Performance Indicators

All key performance indicators below are expected to be met fully.  

• Completes internal and external reporting as required on time. 
• Provide weekly supervision for assigned staff and document supervision notes in the official record. 
• Forward staff recruitment needs to HR within 2 business days of known staffing vacancy. Screen applicants for vacant positions within three business days of application. 
• Ensure that assessments and service plans are completed on time 
• Ensure completion of progress notes for all contacts, collaterals, and engagement attempts within 2 business days 

Job Qualifications

• Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access. 
• Commitment to person-centered treatment strategies, upholding participants’ rights, and self-determination in service provision. 
• Licensed in New York State in Clinical Social Work (LCSW, preferred) or Licensed Clinical Mental Health Counselor (LMHC) 
• Minimum of three (3) years direct clinical experience with adults in a behavioral health setting 
• Minimum one (1) years supervisory or management experience preferred 
• Knowledge of multi-disciplinary mobile team experience, preferred 
• Experience training, coordinating and evaluating the work of clinical and support staff preferred 
• Demonstrated leadership skills, ability to work as part of a team and skill in communicating program goals and holding people accountable to reaching them.  
• Ability to prioritize and meet deadlines. 
• Be creative and flexible. 
• Able to show initiative and be responsible for follow-through. 
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving. 
• Available to work a flexible schedule, mornings, evenings and weekends in response to participant needs 
• Computer proficiency, including use of Excel  
• Must be able to work in the community, including use of public transportation 
• Bilingual Spanish-speaking, preferred 
• Must be fingerprinted and cleared by the New York State Justice Center 

Bilingual candidates are encouraged to apply. 

Interested candidates should apply on www.communityaccess.org/jobs. 

Community Access is an Equal Opportunity Employer. M/F/D/V.  

Women, People of Color and Members of the LGBT community are strongly encouraged to apply. 

We are dedicated to a workforce where at least 51% of our employees identify as having a personal 

experience using mental health services. www.communityaccess.org