Assistant Vice President, Product

Department:  Technology

Reports to: Chief Technology Officer

Salary Range: $180,000 - $200,000

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The Assistant Vice President, Product is a senior product leadership role embedded in Vibrant's H2H (Here 2 Help) Pod, responsible for driving the product strategy and execution for Vibrant's direct service platforms and partner-facing digital products. Reporting directly to the Chief Technology Officer, this leader will own the end-to-end product lifecycle — from discovery and roadmap prioritization to delivery and measurement — for one of the most mission-critical technology portfolios in behavioral health.  This is a high-visibility, high-impact role that requires a rare combination of strategic product thinking, stakeholder management at scale, and deep empathy for the communities our technology serves.

Duties/Responsibilities:

• Own and drive the product strategy and multi-year roadmap for the H2H Pod, aligning closely with CTO, Engineering, and cross-functional colleagues. 
• Lead a team of product managers, providing mentorship, direction, and a culture of rigorous product thinking and user-centeredness. 
• Translate mission priorities and partner needs into clearly defined product requirements, OKRs, and delivery milestones. 
• Partner with Engineering leadership to ensure agile, iterative delivery against roadmap commitments. 
• Serve as the primary product voice in executive conversations, board presentations, and federal partner engagements.
• Define and govern product metrics frameworks — ensuring outcomes are measurable and tied to crisis services impact. 
• Drive vendor and platform evaluation decisions in collaboration with Enterprise IT and Data leadership. 
• Champion accessibility, equity, and trauma-informed design principles across all product initiatives. 
• Other duties as assigned.

Required Skills/Abilities:

• Executive-level experience defining and executing product strategy for complex, mission-critical digital platforms
• Deep expertise in product management methodologies, including agile development, roadmap planning, user research, and metrics-driven decision-making
• Proven ability to lead and scale high-performing product teams, fostering a culture of user-centered design and continuous improvement
• Strong ability to translate mission priorities, stakeholder needs, and user insights into clear product requirements, OKRs, and delivery plans
• Experience partnering closely with engineering, data, and design teams to deliver iterative, high-quality products at scale
• Demonstrated ability to define and operationalize product metrics frameworks tied to user outcomes and service impact
• Strong financial and operational acumen, including vendor evaluation, platform selection, and resource prioritization
• Ability to build and maintain trusted relationships with executive stakeholders, cross-functional leaders, and external partners, including government entities
• Experience preparing and delivering executive- and Board-level presentations on product strategy, performance, and roadmap
• Strong decision-making skills with the ability to balance user needs, technical constraints, and organizational priorities
• Exceptional communication skills across technical and non-technical audiences
• Demonstrated commitment to accessibility, equity, and trauma-informed design principles in product development
• Demonstrated commitment to building inclusive, empowered, and high-performing teams

Required Qualifications:

• 8+ years of progressive product management experience, with at least 3 years in a senior product leadership role (Director, AVP, or VP level) reporting to a Chief or VP-level leader
• Bachelor’s degree required; Master’s or advanced degree in a relevant field preferred
• Demonstrated experience in mission-driven, nonprofit, healthcare, government, or similarly highly regulated environments strongly preferred
• Proven success managing enterprise-scale digital products supporting frontline service providers or vulnerable populations
• Experience leading teams and cross-functional initiatives, with accountability for execution, performance management, and delivery against KPIs and strategic priorities
• Strong operational and financial acumen, including experience managing budgets, using data to drive decisions, and operating within complex, government-adjacent or federally funded environments preferred

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks.

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.