Own and grow strategic enterprise life sciences accounts, acting as executive-level trusted advisor. Drive retention, renewals, account expansion, and cross-sell/up-sell through multi-year account strategies. Lead executive business reviews, forecast revenue, manage complex negotiations, and partner cross-functionally to ensure onboarding, adoption, and product influence. Travel ~20% and represent customer priorities to shape H1's roadmap and go-to-market efforts.
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
The Commercial team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our colleagues and our customers to understand the most valuable products we can deliver to the market. We strive to deeply understand our customers’ needs, and our users’ workflows, to solve their problems in simple and novel ways.
WHAT YOU'LL DO AT H1
As an Associate Account Director of Strategic Accounts, you will own and grow a portfolio of H1’s most critical customer relationships, working directly with our top 20 pharmaceutical clients. You will act as a trusted advisor to senior stakeholders, including C-suite executives, aligning their strategic business objectives with H1’s solutions to deliver measurable value. This role is responsible for driving account expansion across business units, regions, and product lines while strengthening long-term partnerships and maximizing client impact.
You will:
- Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
- Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
- Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
- Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
- Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
- Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
- Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
- Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
- Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
- Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.
ABOUT YOU
You are a highly driven, strategic sales professional with a consistent record of exceeding targets within complex enterprise environments. You excel at deep discovery, uncovering business priorities, and translating them into meaningful value for clients. You have proven success executing a land-and-expand strategy within large, global organizations and are skilled at building long-term partnerships that drive measurable growth.
- You bring strong executive presence and credibility, enabling you to engage senior stakeholders, influence decision-making, and position solutions that deliver lasting impact across the enterprise.
REQUIREMENTS
- 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.
- Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
- Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
- Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
- Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
- Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.
- Experience applying value-based selling methodologies to demonstrate measurable business impact.
- Willingness and ability to travel to customer sites approximately 20% of the time.
COMPENSATION
This role pays $120,000 to $140,000 base salary per year, based on experience, plus variable commission, based on performance, in addition to stock options.
Anticipated role close date: 3/28/2026
H1 OFFERS
- Full suite of health insurance options, in addition to generous paid time off
- Pre-planned company-wide wellness holidays
- Retirement options
- Health & charitable donation stipends
- Impactful Business Resource Groups
- Flexible work hours & the opportunity to work from anywhere
- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Top Skills
CRM
H1 New York, New York, USA Office
386 Park Ave South , New York, NY, United States, 10016
Similar Jobs
Cloud • Information Technology • Security • Software
The Sr. Solutions Engineer will present customized solutions, conduct product demonstrations, lead client workshops, and support customer success through seamless transitions post-sale.
Top Skills:
Grc Saas PlatformsNo-Code Platform
Fintech • HR Tech
Responsible for enhancing local development environments, troubleshooting issues, collaborating with teams, and leveraging AI for productivity. Requires extensive software development experience.
Top Skills:
Ai TechnologiesKafkaRuby on RailsRubySidekiq
Fintech • Mobile • Software • Financial Services
Design, build, deploy, and optimize scalable full-stack applications integrating databases, APIs, and AI/LLM workflows. Lead architecture, CI/CD (ArgoCD, GitLab), Airflow pipelines, and collaborate cross-functionally to deliver production-grade fintech solutions.
Top Skills:
Apache AirflowArgocdAWSGitlab Ci/CdLlmsNode.jsReactRetrieval-Augmented Generation (Rag)SnowflakeSnowflake Cortex
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
