Associate Director, Client Operations

Job Description:

The Associate Director of Client Operations is responsible for resource planning and staff allocation of the Media Practice area's Globally Sourced employee population. You are a strategic partner to Business Leaders and internal staffing partners; your goal is to ensure the proper execution of the resource management operation.

You will report to the VP, RMO, Client Delivery Operations

You Will:

• Ensure resource management plan aligns to pricing/staffing plans. This includes reconciliation of staff plans to RAP monthly.
• Manage daily operations for globally sourced employee populations sitting in India and Argentina.
• Collaborate with partners and lead weekly status meetings.
• Handle staffing escalations from start to finish ensuring that the business is supported throughout the process and resource management process is followed.
• Compile and analyze resource management reports (available resources, current resource allocations, capacity reports).
• Build partnerships with business teams to ensure cooperation in all work.
• Sync with internal staffing partner, ensuring swift processing of submitted candidates to onboarding/hire status.
• Maintain the data accuracy of Resource Allocation Plan.
• Manage a small team.
• Review monthly billing from partners.

You Have:

• 4+ years of experience in an Operations, Finance, or RM role
• Experience with data analysis and visualization tools within Excel, such as PivotTables and Pivot Charts
• Collaborate with partners to gather and understand reporting requirements
• Experience managing several concurrent projects
• Demonstrate an understanding of the importance of strict internal controls
• Identify financial risks in commercial arrangements

The annual salary range for this position is $94,000-$152,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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This is a remote role.

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