Associate Director of Development Operations

Position: Associate Director of Development Operations

Employer: Vitamin Angels Alliance, Inc.

Department: Development

Location: Remote in the US

Salary: $100,000-130,000 annually

About Vitamin Angels

Vitamin Angels (VA) is a 501(c)3 non-profit, global public health organization working towards ending malnutrition worldwide by distributing life-changing vitamins and minerals to at-risk mothers and children under five throughout the U.S., and around the world. Vitamin Angels is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are a dedicated group of individuals who aim to foster a supportive environment where everyone can contribute, thrive, and grow.

Role or Purpose of Position

The Associate Director of Development Operations will build and lead the systems, processes, data infrastructure, and operational practices required to support a high-performing, integrated Development function at Vitamin Angels.

Reporting to the Chief Development Officer (CDO), the Associate Director will serve as the business owner of Salesforce for Development and will ensure that the platform supports effective fundraising, relationship management, revenue forecasting, donor stewardship, and organizational decision-making. This role will establish and maintain consistent practices for gift processing, data management, prospect and pipeline management, reporting, revenue reconciliation, donor acknowledgment, and fundraising analytics.

The Associate Director will work across Corporate Partnerships, Strategic Philanthropy, Individual Giving, Finance, Marketing, Programs, and Information Technology to create efficient workflows, clarify responsibilities, protect data integrity, and provide Development leadership with accurate and timely information about fundraising performance.

This is both a strategic and hands-on role. The Associate Director will assess current practices, design and implement improved systems, support users, and build the Development Operations team and infrastructure necessary to advance Vitamin Angels 2030 and support sustainable philanthropic growth.

Major Duties and Responsibilities

Salesforce Strategy and Management

• Serve as the Development department’s business owner and subject-matter expert for Salesforce, ensuring that the CRM supports Vitamin Angels’ fundraising strategies, business processes, and reporting needs.
• Establish consistent standards for recording organizations, contacts, relationships, opportunities, activities, proposals, commitments, payments, campaigns, restrictions, and donor preferences.
• Ensure Salesforce provides a complete and accurate record of donor and prospect relationships across Corporate Partnerships, Strategic Philanthropy, Individual Giving, and other Development functions.
• Working with IT, manage user roles, permissions, access, and data-governance practices.
• Working with IT, evaluate and oversee integrations between Salesforce and relevant fundraising, finance, marketing, payment-processing, and reporting platforms.
• Working with IT, coordinate system enhancements, testing, documentation, implementation, and user acceptance.
• Monitor Salesforce adoption and data quality across the Development department and address gaps through training, process improvements, and accountability.
• Stay current on Salesforce capabilities, fundraising technology, and Development Operations best practices, recommending investments and improvements when appropriate.

Data Governance and Integrity

• Develop and enforce department-wide policies, standards, and procedures for data entry, management, retention, security, and quality.
• Establish clear definitions and business rules for fundraising data, including revenue categories, opportunity stages, probability, expected close dates, funding restrictions, donor types, and relationship ownership.
• Conduct routine data audits and oversee data cleansing, deduplication, standardization, and enrichment.
• Ensure constituent records, contact information, donor preferences, solicitation restrictions, and engagement histories are accurate and current.
• Manage the secure import, export, transfer, and integration of Development data.
• Partner with Information Technology and organizational leadership to ensure Development data practices comply with applicable privacy, security, confidentiality, and records-retention requirements.

Prospect, Portfolio, and Pipeline Management

• Working with the CDO, establish and maintain consistent moves-management practices across the Development department.
• Support prospect research, screening, portfolio development, and relationship mapping as organizational capacity requires.

Reporting, Forecasting, and Analytics

• Develop dashboards, reports, and analytical tools that provide timely and actionable information to the CDO, Development leadership, executive leadership, and the Board.
• Establish standardized fundraising reports and performance measures across revenue channels.
• Track performance against annual goals, prior-year results, projections, and multiyear revenue targets.

Process Design and Departmental Effectiveness

• Assess existing Development processes and lead the design, documentation, and implementation of more consistent and efficient practices.
• Develop standard operating procedures, workflows, templates, calendars, and service expectations for core Development activities.
• Clarify ownership, decision rights, handoffs, and accountability between Development and other departments, particularly Finance, Information Technology, Marketing, and Programs.
• Support the CDO in establishing clear departmental goals, performance measures, and systems of accountability.
• Help create a service-oriented Development Operations function that enables fundraisers to spend more time cultivating, soliciting, and stewarding donors.

Training and Change Management

• Develop and deliver Salesforce onboarding and ongoing training for Development staff and other relevant users.
• Create user guides, data-entry standards, process documentation, and other tools that promote consistent practices.
• Provide responsive support to users while reinforcing individual responsibility for accurate and timely data entry.
• Lead change-management efforts associated with new systems, processes, reporting requirements, and performance expectations.

Leadership and Team Management

• Build and lead the Development Operations function, adding staff or external resources as organizational needs and available resources warrant.
• Recruit, onboard, coach, and manage staff, establishing clear responsibilities, performance goals, and standards of accountability.
• Develop the annual Development Operations work plan, budget, priorities, and measures of success.
• As needed, manage relationships with relevant technology vendors, consultants, and service providers and ensure that associated investments deliver value.
• Serve as a member of the Development leadership team and contribute to departmental strategy, planning, culture, and performance.
• Represent Development Operations in cross-functional initiatives and advocate for the systems, processes, and resources necessary to achieve fundraising goals.
• The duties and responsibilities set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience. 

Level of Decision-Making

Within the bounds of VA’s mission, values and policies, and sound professional practices, the Associate Director of Development Operations has the broad discretion to use independent judgement to manage their activities in whatever way will best serve VA clients, partners, employees, and mission. Specific authorities associated with this position and their implementation procedures will be determined in conjunction with Chief Development Officer.

VA operates under a collaborative, matrix management model. The Associate Director of Development Operations is supervised by the Chief Development Officer with respect to overall assignments and performance. S/he connects regularly and collaborates with the Associate Director of IT, Business Systems and Integrations Manager, Database Administrator, Chief Finance and Administration Officer, Marketing team members, Development team members, and interacts daily with all members of the VA team. The Associate Director of Development Operations establishes their own daily work priorities and ensures that all responsibilities are conducted with the accepted best practices, sound professional judgment, and within established schedules and budgets. 

Reports to:

• Chief Development Officer

Supervises:

• This position may have direct reports in the future

Primary working relationships:

• Chief Development Officer
• Chief Finance and Administration Officer
• Director of IT
• Business Systems and Integrations Manager
• Database Administrator
• Development team members
• Marketing team members

Travel required

• Minimal

Qualifications and Skills (Required and Preferred) 

Required:

• Bachelor’s degree or an equivalent combination of education and relevant professional experience required.
• At least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field.
• Significant experience using Salesforce in a fundraising or nonprofit environment, including developing reports and dashboards, improving workflows, maintaining data quality, and supporting user adoption.
• Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect management, moves management, pipeline reporting, stewardship, and restricted funding.
• At least three years of experience managing staff, projects, or complex cross-functional initiatives.
• Demonstrated experience establishing data-governance standards and improving the accuracy, consistency, and usefulness of fundraising data.
• Experience improving business processes, documenting standard operating procedures, and leading organizational change.
• Strong project-management skills and the ability to manage multiple priorities, deadlines, stakeholders, and dependencies.
• Excellent written, verbal, interpersonal, training, and presentation skills.
• Demonstrated ability to explain technical or operational concepts clearly to colleagues with varying levels of experience.
• High standards for accuracy, data integrity, confidentiality, responsiveness, and quality.
• Sound judgment and the ability to handle sensitive donor, financial, and organizational information with discretion.
• Collaborative and service-oriented, with the ability to establish clear expectations and hold colleagues accountable for following agreed-upon processes.
• Proactive, solutions-oriented, self-directed, and comfortable building infrastructure in an evolving environment.
• Commitment to Vitamin Angels’ mission and willingness to embody its guiding behaviors: collaboration and inclusivity; integrity, kindness, and respect; solutions and action orientation; accountability and a growth mindset; and innovation and learning.

BENEFITS: Comprehensive benefit package includes Medical, Dental and Vision Care, Life Insurance, 401(k), Paid Time Off, Holidays, Wellness Program, paid parental leave and more.