Associate Director, Digital Strategy & Business Process Management

Please note: this is an individual contributor role

The Associate Director, Digital Strategy & Business Process Management, leads the transformation of business processes within a designated functional or commercial area. This role partners closely with senior leadership, sales and commercial teams, and cross‑functional stakeholders to streamline operations, reduce complexity, and enable scalable, digitally supported ways of working.

This role plays a critical part in improving revenue performance, operational efficiency, and customer experience by identifying process gaps, enabling automation, and strengthening execution across the commercial lifecycle. The Associate Director is responsible for assessing current‑state practices, identifying inefficiencies, and leading the design and implementation of standardized, scalable processes supported by enterprise systems.

Success in this role requires strong business and commercial acumen, experience working closely with sales or revenue‑generating teams, and the ability to influence and lead change across multiple levels of the organization. Ultimately, this role helps strengthen the organization’s operating model—improving speed to market, reducing friction for customers and sellers, and supporting sustainable growth.

Key Responsibilities

Current-State Assessment & Documentation
Assess and document existing end‑to‑end business processes within the designated area, including handoffs between sales, operations, finance, and technology teams. Capture variations across business units or segments and identify opportunities for standardization.

Process Analysis & Optimization
Analyze current practices to identify inefficiencies, bottlenecks, rework, and sources of complexity that limit scalability, automation, or commercial effectiveness. Translate findings into clear improvement opportunities tied to business outcomes.

Commercial & Sales Enablement
Partner with sales leadership and commercial teams to improve processes that support revenue generation, deal execution, customer onboarding, renewals, or post‑sale operations. Ensure process and system designs enable sellers to operate efficiently while improving accuracy, speed, and customer experience.

Enterprise Harmonization & Digital Enablement
Collaborate with cross‑functional stakeholders to define and implement standardized, scalable processes that can be supported by enterprise platforms. Contribute to future‑state designs that enable increased automation, data‑driven decision‑making, and digital commerce capabilities where applicable.

Data, Systems & Governance Alignment
Work closely with technology and data teams to ensure process designs are supported by consistent data structures, governance models, and system capabilities across the enterprise.

Process Ownership & Change Leadership

• Own end‑to‑end process design and continuous improvement initiatives within the designated area
• Lead change impact assessments and adoption strategies to ensure successful implementation across impacted teams
• Drive alignment between business requirements and technology delivery

Cross‑Functional Leadership
Act as a connector across sales, operations, finance, product, and technology teams to ensure seamless execution of process changes. Proactively address gaps that may result in revenue leakage, manual workarounds, delayed execution, or customer dissatisfaction.

Performance Tracking & Executive Reporting
Define success metrics, track progress against outcomes, and provide regular, concise updates to senior leadership on milestones, risks, trade‑offs, and key decisions.

Qualifications

Education:  Bachelor’s Degree or equivalent required. Advance degree preferred.

Required:

• 8+ years of experience in business transformation, operations, digital strategy, or process enablement
• Demonstrated experience partnering with sales, commercial, or revenue‑generating teams
• Strong executive presence with proven ability to lead cross‑functional initiatives and influence senior stakeholders
• Strong analytical, documentation, and problem‑solving skills with a focus on scalable process design
• Experience working in a highly matrixed environment
• Experience working with enterprise platforms (e.g., CRM, ERP, workflow, or billing systems)
• Exposure to sales operations, commercial strategy, customer lifecycle management, or revenue operations

Knowledge, Skills, and Abilities:

• Ability to translate business and commercial needs into clear, actionable requirements
• Strong business and financial acumen with an understanding of how process design impacts revenue and customer outcomes
• Executive presence and comfort engaging with senior leaders
• Excellent facilitation and stakeholder management skills, including navigating competing priorities
• Proven ability to lead highly visible initiatives with multiple dependencies
• Strong organizational skills and ability to manage multiple workstreams simultaneously
• Excellent written and verbal communication skills, including the ability to synthesize and present complex material clearly to senior audiences

Travel requirements

Must be able to travel up to approximately 10% of the time including some international travel

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.