Associate Director, Global Quality Business Operations

Associate Director, Global Quality Business Operations  

The Global Quality (GQ) Business Operations Associate Director is responsible for providing centralized oversight and coordination of strategic initiatives, resource planning, portfolio management, and program performance management across Global Quality. This role enables data-driven decision making by maintaining an integrated view of program priorities, resource capacity, dependencies, and initiative progress. The position serves as a key business partner within Global Quality, driving transparency, accountability, operational effectiveness, and continuous improvement while strengthening collaboration across global programs and strategic initiatives. 

The Associate Director, GQ Operations will help build and mature program management capabilities, preserve organizational knowledge through process documentation and governance, and support the scalability of Global Quality operations to meet evolving business needs. 

Key Responsibilities 

Strategic Portfolio & Program Management 

• Lead the management of a consolidated portfolio view of Global Quality strategic initiatives, programs, and key projects, enabling informed prioritization, resource allocation, and investment decision-making.  

• Track initiative progress, milestones, risks, dependencies, and deliverables across Global Quality Operations global programs. 

• Designs and governs program management standards, tools, and reporting mechanisms to strengthen program management discipline, improve execution consistency, and build organizational capabilities across Global Quality.  

• Facilitate governance reviews and provide regular updates on program performance across Global Quality Operations 

Continuous Improvement & Performance Monitoring 

• Enable performance monitoring through the development and maintenance of metrics, dashboards, and reporting processes that provide visibility into operational effectiveness. 

• Drive action tracking, follow-through, and accountability to support the timely execution of commitments, deliverables, and strategic priorities.  

• Utilize performance data, trends, and insights to identify opportunities for operational effectiveness, process optimization, and continuous improvement. 

• Support governance activities, performance reviews, and operational assessments to drive proactive decision-making and sustained improvement across Global Quality. 

Process Governance & Knowledge Management 

• Maintain end-to-end process maps, operational documentation, and process ownership frameworks. 

• Ensure process documentation remains current, accurate, and aligned with organizational objectives. 

• Promote program best practices across Global Quality.
• Preserve organizational knowledge and reduce dependency on individual expertise through robust documentation and governance practices. 

Stakeholder Partnership & Collaboration 

• Strengthen engagement and collaboration between Global Quality and functional business partners through the Centers of Excellence. 

• Foster strong cross-functional partnerships to support alignment on strategic priorities, initiatives, and organizational objectives. 

• Facilitate effective communication and coordination across regions, programs, and stakeholder groups to promote shared understanding and execution. 

• Enhance transparency of priorities, dependencies, risks, and outcomes to support informed decision-making and organizational alignment. 

• Act as a strategic partner to Global Quality leadership, Global Quality Operations, and business stakeholders to drive operational effectiveness and successful delivery of strategic initiatives.. 

Qualifications  

• Bachelor’s degree required; advanced degree in Business Administration, Operations Management, Quality, Life Sciences, or a related field. 

• 8+ years of experience in portfolio management, strategic planning, PMO leadership, business operations, or organizational effectiveness 

• Experience in program management, portfolio management, business operations, strategic planning, operational excellence within pharmaceutical, biotechnology, healthcare, or other regulated industries. 

• Demonstrated ability to manage multiple strategic initiatives and priorities within a complex, global organization. 
• Experience developing and maintaining portfolio management processes, governance frameworks, project plans, and operational reporting mechanisms. 

• Experience developing metrics, dashboards, and performance reporting to support leadership decision-making and operational effectiveness. 

• Experience facilitating cross-functional collaboration and stakeholder alignment across business functions, regions, and global programs. 

• Knowledge of process improvement methodologies, operational excellence principles, and organizational effectiveness practices. 

• Experience tracking program performance, risks, dependencies, actions, and deliverables to drive accountability and execution discipline. 

• Strong analytical skills with the ability to synthesize data, identify trends, and provide actionable business insights. 

• Excellent organizational, communication, presentation, and stakeholder management skills. 

Key Competencies  

• Strategic thinking and business acumen  

• Program and portfolio management  

• Resource planning and prioritization  

• Data analysis and performance management  

• Process mapping and governance  

• Continuous improvement mindset  

• Stakeholder engagement and influence  

• Cross-functional collaboration  

• Executive communication and presentation skills  

• Organizational change and transformation support 

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

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Disclaimer: 

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting [email protected]. 

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