Associate Engagement Manager

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

The Associate Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants to streamline the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings.  While this role is not client-facing, it serves as the operational backbone for the team, ensuring that processes are efficient, documentation is accurate, and the team is equipped to scale.

The primary measure of success for this role will be the improvement of internal delivery workflows and the maintenance of accurate project data. This individual will collaborate with internal stakeholders in sales, account management,  product, and operations.

The Associate Engagement Manager should have strong organizational skills, be effective in ambiguous environments, be able to easily communicate process changes, and be able to work collaboratively within cross-functional project teams.
 

You will:

• Partner with all members of the LiveRamp Global Services (LGS) team to identify process bottlenecks and implement operational improvements that streamline service delivery. 

• Support the development of project plans by maintaining internal tracking tools, ensuring data hygiene in project management systems, and ensuring projects are meeting LGS documentation standards. 

• Assist in scoping internal process initiatives and documenting "playbooks" for repeatable service offerings, leveraging subject matter experts to validate accuracy. 

• Collaborate with internal stakeholders to understand business objectives and ensure internal knowledge bases are up-to-date and accessible.

• Identify operational challenges and develop practical recommendations to maximize team efficiency and reduce administrative burden.. 

• Demonstrate a foundational understanding of LiveRamp products and services to accurately categorize and track project types and requirements.

This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations.
 

About you:

• 2-3 years of experience in a professional environment, ideally in a role involving project coordination, operations, or internal support. 

• Introductory knowledge of AdTech/MarTech: A conceptual understanding of the digital media landscape and how data connectivity works. Experience with LiveRamp products is a plus. 

• Process-oriented mindset: A strong desire to create order out of chaos, document workflows, and improve efficiency.

• Strong organizational skills. Must be able to multitask and manage multiple internal workstreams and programs. 

• Strong communication skills and the ability to examine, synthesize, and present process updates to various internal stakeholders. 

• Experience working in cross-functional teams. Must be highly collaborative with strong interpersonal skills. 

• Motivated to set and achieve goals and take initiative within the workplace, specifically regarding operational excellence. 

• Proactive, thorough, and transparent. 

• Comfortable working in ambiguous environments with strong critical thinking and problem solving skills.
   

The approximate annual base compensation range is $78,500 to $111,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

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