Associate, Strategic Operations - Metrics & Automation

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. We're looking for a Strategic Operations Associate to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll report to the Director of Strategic Operations, supporting the operational excellence and data-driven decision-making of our Global Evidence delivery organization. You will be a champion for tech and automation, evolving and maintaining our robust project data infrastructure to produce increasingly actionable insights while reducing manual effort to maintain systems and data. Your day-to-day will include:
Metrics, Reporting & Data Infrastructure:

• Build on and evolve our existing project/resource management system, from system design, user guidance, and training, to report building and dashboards (leveraging AI/automation wherever possible)
• Produce regular metrics and other reporting for our delivery organization, directly supporting leadership with insights that inform decision making
• Partner with other functions to integrate data sources and create a holistic view of sales and delivery performance
• Drive data hygiene and quality across systems, using automation wherever possible to reduce manual effort
• Identify new opportunities to surface data to improve decision making and work to rollout reporting and guidance to relevant stakeholders

AI Automation & Workflow Optimization:

• Identify and scope automation opportunities in our delivery org that don't require significant engineering investment but have meaningful operational impact
• Serve as a resource for teams wanting to adopt an "automation-first" mindset in solving operational challenges
• Document and train teams on automation capabilities, helping democratize access to tooling across the organization

Strategic Projects:

• Lead strategic projects as prioritized within Strategic Operations portfolio to advance our use of systems, build useful resources for the broader org, etc.

Who You Are
You're a proactive, operations-minded professional who thinks in data/metrics and has a passion for using automation to lighten process and allow teams to focus on higher order tasks. You're comfortable in ambiguity, enjoy learning new tech and tools, and have genuine curiosity about how operations work and where friction exists. You thrive when you're talking to teams about their pain points, translating that into data-driven opportunities, and developing solutions that tangibly improve how they work.

• 2-3+ years of relevant experience in operations, business analysis, data analytics, project/program management, or a related field
• Demonstrated proficiency in or strong learning aptitude for low-code/no-code automation platforms (e.g., Claude, Gemini, Credal, n8n) with hands-on experience building simple automation scripts/agents
• Comfort working with data: spreadsheets, BI tools, system integrations to extract, analyze, and validate data
• Experience building dashboards or reports using tools like Looker, Tableau, Google Sheets, or similar platforms
• Strong project and program management skills-ability to manage multiple workstreams simultaneously and see things through from conception to adoption
• Excellent written and verbal communication skills; ability to translate technical topics into clear, actionable guidance and training
• Familiarity with CRM or project/resource management systems (Salesforce, Kantata, Jira, or similar)

Extra credit

• Experience in a healthcare, biotech, or highly regulated industry
• Technical skills
• Background in consulting, professional services operations, or delivery management
• Experience creating training materials or facilitating change management initiatives
• Passion for cancer care or mission-driven organizations

Where You'll Work
In this hybrid role, you'll have a defined work location that includes work from home and 3 office days set by you and your team. For more information on our approach to hybrid work, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning and celebrate inclusion and belonging in the workplace.
Job Compensation Range
Salary Range: $88,000.00 - $121,000.00
Preferred Primary Location: NY office
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.