Audio Visual Systems Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

AV Systems Manager, New York City

Convene is seeking a dedicated, full-time AV Systems Manager to join our AV Systems team in New York City. The AV Systems Manager will provide routine and critical support for global AV systems within the Convene portfolio. This hybrid role reports to the Senior Director of AV and collaborates with the AV Systems department to troubleshoot, maintain, research, develop, commission, and certify the company’s integrated AV systems. 

What You’ll Do:

The ideal candidate will have experience in live event audio/video operation and a working knowledge of integrated AV systems, including video distribution and control systems. Additionally, a strong interest in developing AV integration programming skills (audio DSP, Acoustic Echo Cancellation, Crestron control systems, etc.) is preferred.

• Work closely with AV Systems staff and on-site AV Operations team members to ensure systems are maintained and operational with as little disruption as possible
• Communicate frequently with senior operations staff to report results, ask questions, raise issues, and relay costs/scheduling/instructions to staff or vendors as needed
• Responsible for responding in a timely manner with a hospitality-focused disposition to assigned support tickets on our internal ticketing system, and maintaining the same professional mindset when assigned to AV support tasks in-person as needed 
• Manage third-party AV integration workers on-site
• Conduct Quality Assurance procedures to ensure external work orders and new property openings are completed correctly
• Maintain up-to-date knowledge of Convene’s integrated AV Systems and the commercial AV industry at large
• CTS-I Preferred

What We Look For:

• Minimum 4-6 years of experience as AV Installer/Technician for integrated systems
• Professional interest and experience in AV Control Systems, Digital Signal Processors (DSPs), and AV over IP (AVoIP) technologies; Crestron, Biamp, Extron, and Cisco training/certifications are ideal, for example:
• Crestron Technician Fundamentals (CTI-CTF)
• Biamp TesiraForte / SERVER-IO
• Audinate Dante Level 3
• AVoIP technologies, including ZeeVee, SDVoE, NVX, Lightware or others
• Extron AV Associate
• QSC Q-SYS Level 2
• Cisco Video Network Specialist
• CTS Certification 
• COMPTIA A+
• Knowledge of testing, troubleshooting, and Quality Assurance/commissioning of integrated AV systems
• Fundamental knowledge of Networking and topology of networks as relates to AV (IP Addresses, VLANs, IGMP, etc)
• Ability to visualize and describe a “signal path” of audio, video, control, and networking 
• Experience operating or troubleshooting audio soundboard mixers, such as Yamaha TF3
• Working understanding i.e. “good ears” for recognizing issues with gain, EQs, filters, AEC
• Working understanding i.e. “good eyes” for recognizing small, subtle issues with AV wiring
• Proficiency with Mac and Windows operating systems
• Learn and execute AV Engineering processes and requirements, such as correct labeling of support tickets, creating/organizing/relaying status of long-term projects on Jira kanban board, and certifying correct completion of work orders by external integrated AV companies
• Working knowledge and experience in any and all of the following:
• Extron USB Extension
• Crestron DM Video Distribution
• Cisco SX80 Hardware Codecs
• Biamp Tesira SERVER-I/O
• Dante Controller
• Shure Microflex, ULXD, Axient Systems
• AnalogWay Aquilon, Pulse, Quick-Vu Systems
• Brightsign media players
• Appspace content management
• Mersive Solstice/Crestron AirMedia
• Yamaha Digital Consoles (TF/QL-Series)
• Working experience in AV installation tasks, such as: 
• Ability to terminate cables including but not limited to Euroblock, RCA, BNC, CAT6
• Ceiling/wall mounted speaker wiring
• Displays wiring and brackets (wall mounted, niche recessed) 
• Projector and motorized projector screen wiring
• PTZ and broadcast camera wiring 
• Analog audio cabling infrastructure
• Rack building 
• Wall plates and interfaces (audio, video, or control) installation
• Microphones (ceiling, table, wired, or wireless)
• Ability to navigate AV software to download/upload AV Code
• Programming experience with Crestron control systems is a plus, such as completion of Crestron CTI-P101 and CTI-P201
• Ability to travel up and down ladder repeatedly during the course of a day
• Ability to lift 50 lbs 
• Ability to lift and install product overhead in ceiling
• Visual acuity to terminate cables
• Service and Hospitality-focused mindset
• Our internal stakeholders will be your customer and your work has a direct impact on our external guest experiences.
• Polite, responsive, and forward-thinking communication while attending daily virtual meetings with Convene AV System teammates and when tasked with responding to internal Convene emails, support tickets, and in-person site visits
• Occasional travel required

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $120,000  Salary Max: $135,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

• Excellent health coverage for you and your family starting day one
• 24/7 virtual care through Centivo Care
• Employee Assistance Program: emotional well-being and support for everyday life
• Fertility & family planning through Kindbody

Time Off and Work-Life Balance

• Generous paid time off plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

• 401K plan with company matching
• Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

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