Audit Solutions Enablement & Experience Lead

Description and Requirements
Role Summary / Overview
The Audit Solutions Enablement & Experience Lead drives the optimization of Internal Audit's processes and technology tools to continuously improve audit efficiency, consistency, and user experience. This role elicits detailed feedback from auditors across the globe on IA's systems and processes and translates them into user stories. The incumbent develops end-to-end user acceptance testing plans, prepares documentation, and runs pilot testing of new process and/or system changes, ensuring that new solutions are well-understood, adopted, and effectively embedded into daily audit execution. This role bridges the gap between agile technology delivery and business adoption, ensuring that changes deliver real operational value for auditors. Key Responsibilities

• Redesign audit processes and workflows through simplification and leverage of AI, automation, and analytics to improve efficiency and consistency.

• Collaborate with audit teams across regions and functions to continuously gather, analyze, and propose prioritization of opportunities and user stories for technology and process improvements.

• Plan and design user acceptance testing (UAT) approach, including drafting test scripts, preparing fit-for-purpose test data, coordinating testers, and measuring test results to inform readiness for go-live.

• Develop content for communications and training to ensure successful adoption of new solutions and tools.

• Monitor the effectiveness and user experience of implemented changes, identifying opportunities for continuous improvement.

• Partner with GTO to ensure system changes align with business needs, user expectations, and data models.

• Create comprehensive end-user documentation to enable ongoing user support, onboarding of new associates, and user adoption.

Qualifications and Experience

• 10+ years of experience performing assurance engagements throughout the audit lifecycle.

• Proven experience using AI tools and prompt engineering to enable audit workflows, analyze data, extract insights, perform deep research, etc.

• Prior experience with developing test strategies, preparing test data, enabling technology implementations, etc.

• Strong analytical and problem-solving skills across the audit lifecycle, with attention to data integrity and quality.

• Excellent interpersonal and communication skills; adept at collaborating with diverse teams and influencing adoption of new processes and/or technologies.

Preferred Certifications / Tools / Frameworks

• CIA or equivalent certification preferred.

• Experience with Power BI, SharePoint, or workflow mapping tools (e.g., Visio).

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $120,000 - $160,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$120,000 - $160,000
#BI-Hybrid