Provide day-to-day AV and collaboration support for a New York City office, handling room readiness checks, Zendesk support tickets, real-time troubleshooting, documentation, and escalation to senior AV engineers for complex issues.
Overview
Inabia is seeking an AV & Collaboration (AV&C) Support Contractor for a 6-month onsite engagement in New York City, with the possibility of conversion to a full-time position. In this role, you will take ownership of day-to-day audiovisual and collaboration operations, allowing senior AV engineers to remain focused on infrastructure projects, office builds, and larger engineering initiatives.
Responsibilities
- Own day-to-day AV support operations (business as usual)
- Perform daily room readiness checks and sweeps across the office floor
- Manage and respond to AV&C support tickets submitted through Zendesk
- Handle real-time issue triage and resolution for conference rooms and collaboration spaces
- Coordinate with internal AV engineers to escalate complex or infrastructure-level issues
- Maintain accurate documentation of incidents, resolutions, and recurring issues
- Ensure all AV equipment is operational, properly configured, and ready for meetings and events
Key Qualifications
- Approximately 3+ years of hands-on experience in AV or unified collaboration technology support
- Proficiency with audiovisual systems, conferencing hardware, and room control systems
- Experience using ticketing platforms, with Zendesk strongly preferred
- Strong real-time troubleshooting and problem-solving skills in a fast-paced office environment
- Ability to work fully onsite in New York, NY
- Excellent communication and end-user customer service skills
Preferred Qualifications
- Senior-level AV support or AV engineering background
- Experience supporting enterprise-scale AV infrastructure and room design initiatives
- Familiarity with large corporate office AV environments
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