Serve as the dealership's first contact: answer calls, respond to internet leads, schedule sales appointments, greet and check in customers, follow up via phone/text/email, and maintain CRM records to support the sales team.
BDC Sales Associate / Receptionist
Audi Hawthorne – Hawthorne, NY
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Audi Hawthorne is seeking a BDC Sales Associate / Receptionist to join our team. This role is ideal for someone who is professional, organized, and enjoys working with customers in a fast-paced dealership environment.
As the first point of contact for many of our customers, you will play a key role in delivering an exceptional experience while supporting our sales team with inbound leads, phone calls, and appointment scheduling.
Responsibilities
- Answer and direct incoming dealership phone calls
- Respond to internet sales inquiries and customer leads
- Schedule appointments for the sales team
- Greet customers entering the dealership and assist with check-in
- Follow up with prospective customers via phone, text, and email
- Maintain accurate records in the CRM system
Qualifications
- Previous customer service, receptionist, or BDC experience preferred
- Automotive dealership experience is a plus but not required
- Strong communication and phone skills
- Comfortable working with computers and CRM systems
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
Benefits
- Medical, Dental, and Vision coverage
- Paid Vacation, Sick, and Personal Time
- 401(k) with employer contribution
- Opportunity for growth within the dealership
If you are customer-focused, organized, and looking to build a career in the automotive industry, we encourage you to apply.
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