Benefits Coordinator

Overview:
We're hiring a Benefits Coordinator to support the day-to-day administration of our employee benefits programs and serve as a helpful, reliable resource for employees.
You'll be the person people go to when they have questions, need help, or just want someone to explain things in a way that actually makes sense. You'll handle enrollments, updates, and ensure everything stays accurate and organized behind the scenes.
Benefits can be confusing. Deductibles, coinsurance, out-of-pocket maximums... they all sound important, and most people aren't totally sure what the difference is.
That's where you come in.
If you've worked in benefits before (either internally at a company or on the insurance side), you already know how important the details are... and how much people rely on you to get things right.
At the end of the day, this role is about being helpful, being accurate, and making something complicated feel simple.
This role is designated as hybrid. Initial training and onboarding will take place on-site in our Post Falls, ID office to ensure you're set up for success. After approximately the first 30 days, you'll have the flexibility to work remotely up to two days per week, depending on team needs and performance.
Wage:
$28-30/ hour
Benefits:
Responsibilities:

• Respond to employee questions about benefits and leave of absence (clearly and helpfully)
• Process enrollments, qualifying life events, and benefit changes accurately
• Support open enrollment from start to finish
• Work with vendors and insurance carriers to resolve issues
• Maintain clean, organized, and accurate records
• Help ensure compliance with benefits-related regulations
• Handle sensitive and confidential information appropriately
• Identify issues and fix them before they become bigger problems

Requirements:

• 1+ years supporting employee benefits administration (enrollments, changes, employee support) or experience in claims, member services, or benefits support at an insurance company or broker
• Exposure to open enrollment, qualifying life events, or leave of absence processes
• Experience working in an HRIS or benefits administration system
• Understanding of how medical, dental, and vision plans work
• Experience reviewing, processing, or explaining claims or coverage
• Customer service mindset
• Ability to handle confidential information with discretion