BILLING ASSOCIATE

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. 

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. 

About the Role:

Callen-Lorde is seeking a highly motivated Billing Associate to join our growing patient accounts team. In this critical role, you will play a vital role in ensuring efficient and accurate billing for our patients, contributing directly to our mission of providing exceptional healthcare.

Key Responsibilities:  

• Act as the lead billing contact, collaborating with medical staff to ensure timely patient account generation and reimbursement.
• Maintain accurate and efficient patient flow through our medical, behavioral health, and dental financial systems.
• Provide exceptional customer service to patients, answering billing and insurance questions with courtesy.
• Handle all aspects of the billing cycle, including:
• • Insurance verification and authorization
  • Treatment plan setup and monitoring
  • Claims entry, processing, re-billing, and corrections
  • Payment entry and reconciliation
  • Overall account maintenance and troubleshooting
• Stay up-to-date on billing regulations and procedures.

Work Schedule:

Callen-Lorde is open Monday through Friday. This is a full-time position

Benefits: 

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

• Bachelor’s degree preferred, high school diploma required
• 1+ year of medical billing experience required
• Strong Internet, PC, and spreadsheet skills
• Knowledge of ICD-10 and CPT4 coding as well as Federal & NY State privacy and billing regulations/laws.
• Knowledge in 3rd party medical insurance eligibility and coverage

Desired Characteristics, Skills

• Demonstrated leadership and administrative/organizational skills.
• Ability to work with diverse populations.
• Excellent interpersonal, written, and oral communication skills.
• Commitment to the mission of Callen-Lorde Community Health Center.