The Billing Support Representative assists customers with billing inquiries, processes payments, resolves disputes, and maintains accurate billing records.
- Job Description:
The Billing Support Representative is responsible for assisting customers with their billing inquiries. This includes resolving billing errors, processing payments, and ensuring accurate account records. - Responsibilities:
- Assist customers with billing-related questions or issues via phone, email, or chat.
- Verify and process payments, refunds, and billing adjustments.
- Handle disputes and escalate unresolved issues to the appropriate department.
- Explain billing procedures and charges to customers clearly.
- Keep accurate records of customer billing interactions.
- Monitor customer accounts for overdue payments and assist with collections.
- Ensure compliance with company billing policies and industry regulations.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
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- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
