Assist customers with billing inquiries, resolve discrepancies, process payments, and collaborate with finance teams while ensuring accurate transactions.
- Job Description:
The Billing Support Representative will assist customers with billing inquiries, address discrepancies, and ensure accurate transactions for services rendered. - Responsibilities:
- Address customer billing inquiries, including charges, payment status, and invoices.
- Resolve discrepancies in billing statements and assist with account adjustments.
- Assist customers with payment options, processing, and refunds.
- Handle sensitive payment information securely and in accordance with company policies.
- Maintain up-to-date knowledge of the company’s billing policies and systems.
- Collaborate with finance and accounting teams to resolve complex billing issues.
- Document and track customer interactions and billing adjustments.
Top Skills
Billing Systems
Customer Support Software
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The Billing Support Representative assists customers with billing inquiries, processes payments, resolves disputes, and maintains accurate billing records.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
