Business Analyst - Technology Services / Custom Software Solutions

About Auxo Solutions

Built on top-level engineering and industry knowledge, Auxo Solutions, an Alpha Group company, delivers unmatched agility, creativity, and dedication to solve tomorrow’s problems today. Founded and operated by engineers, no one has a stronger foundation than our team.

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About the role

As a Business Analyst at Auxo, you will bridge the gap between our clients and the technical teams to deliver custom software solutions. You will work closely with Technical Project Managers, Solutions Architects, Engineers, and UX teams to gather and document requirements, develop process flows, and ensure that client needs are accurately translated into actionable technical deliverables. The ideal candidate is detail-oriented, has strong analytical and communication skills, and thrives in a fast-paced environment. You should be comfortable working with ambiguity and managing multiple priorities simultaneously.

What you'll do

• Act as the primary liaison between clients and the internal technical teams, gathering and documenting detailed business requirements for custom software solutions.
• Conduct business process analysis and develop clear, concise documentation including workflows, user stories, and acceptance criteria.
• Collaborate with Technical Project Manager or other Team Lead to prioritize requirements and align project scope with client objectives.
• Support the development team throughout the project lifecycle, ensuring that the delivered solution meets business and technical requirements.
• Facilitate communication and problem-solving between clients and the technical team, addressing any gaps or misunderstandings early in the process.
• Assist with testing and validation of software solutions, ensuring that business needs are met before deployment.
• Monitor project progress and adjust requirements to accommodate evolving client needs.
• Provide post-implementation support, gathering client feedback and identifying areas for future improvement or development.

Qualifications

• A Bachelors' degree and at least 2 years of experience as a Business Analyst; custom software development / tech services experience is preferred.
• Strong understanding of business process mapping, requirements gathering, and documentation best practices is essential.
• Must be able to read requirements and take user stories to convert them into test cases and use cases.
• Experience and knowledge with understanding data, metrics and presenting insights; experience using SQL is a plus.
• A working knowledge of APIs and Salesforce are a plus.
• Experience working in Agile environments and proficiency with tools like JIRA and Confluence.
• Exceptional communication and client engagement skills, with a proven ability to translate complex technical requirements into clear, actionable plans.
• Ability to manage multiple projects or initiatives in parallel, ensuring successful outcomes.

Other Info

• The successful candidate may be required to travel infrequently.
• Team members must adhere to working hours of 8:30am - 5:30pm EDT.
• Background checks: The successful candidate will be asked to complete a background check, which include location verification, employment and education verifications.
• This is a contract position, estimated to last 12 months. This role has the potential to extend and/or convert.
• No Agencies, please.
• We are unable to provide any kind of sponsorship or transfer for this role at this time.
• The pay range for this role is: 35.00 - 55.00 USD per hour