Business Analyst [Term-Limited]

The ACLU seeks applicants for the full-time position of Business Analyst in the Development Department of the ACLU’s National office in New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. This is a 2-year term-limited position.

The ACLU’s passionate community of donors and activists is stronger than ever.  The mission of the ACLU’s Development Department is to unlock the full potential of donors and the ACLU as partners in the creation of a more perfect union.  We pursue our mission by building long-term donor relationships and organizational partnerships, by demonstrating impact in response to threats, by engaging donors how they wish to engage, by taking interest in our donors and facilitating personal action, by being accountable stewards of their funds, and by asking donors to consider giving the ACLU their full support.   

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

Reporting to the Associate Director of Business Analysis & Reporting, the Business Analyst will support launch and stabilization of CRM migration project and serve as functional liaison for ongoing strategic Development Department projects. In collaboration with ACLU’s National and Affiliate fundraising community; Development Data, Systems, and Revenue Operations (DDSRO); and the Tech department, the Business Analyst will define unmet business needs, outline solutions, and construct systemwide enhancement recommendations. 

• Leading requirements gathering sessions and interviews for general fundraising and development projects 
• Writing requirements and user stories as needed for assigned projects 
• Conduct User Acceptance Testing: designing tests, coordinating testers, overseeing testing activity, monitoring result logging, escalating defects, and verifying fixes 
• Compose procedural instructions, including visualizations, that may inform direct training and support materials 
• Create user-facing documentation for the reporting workstream of the CRM migration project as needed 
• Support Data Definitions refinement work and maintain fundraising operational glossary 
• Maintain BI dashboard logic library in collaboration with reporting colleagues 
• Document project discovery process and preserve decisions, organizing and categorizing documentation to optimize findability  
• Create solution design documents 
• Facilitate change management by liaising with Support, Training, and Knowledge team to communicate process changes that impact end user support 
• Support project launch planning by identifying actions and solutions to deploy, anticipating ways to mitigate risk and increase effectiveness of go-live 
• Facilitate issue discovery and partner with Data teams to monitor system behavior 
• Assist in team roadmapping and capacity planning as needed 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

• Strong project management skills, including defining project scope, creating project plans, problem-solving, coordinating team members, and advancing goals within stated timelines.  
• Experience conducting in-depth requirement assessments with critical stakeholders and translating results and findings into proposals and recommendations for Tech teams 
• Ability to juggle multiple priorities in a fast-paced environment 
• Experience with both waterfall and agile software development 
• Capacity to scope, manage, and deliver on assigned projects, both independently and collaboratively 
• Strong interpersonal, communication, and presentation skills including ability to positively influence and persuade, and to use listening, diplomacy, and tact to build internal relationships 
• Technical writing skills and ability to translate technical concepts to non-technical stakeholders and vice versa 
• Proficiency with Asana or other project management software 
• Familiarity with diagramming and collaborative design and documentation tools 
• Familiarity with CRM reporting and/or business intelligence tools such as Tableau, Hex, etc. 
• SQL proficiency preferred  
• Experience with fundraising operations preferred 
• Experience working at large, complex nonprofits preferred. Experience at a national or international federated organization in constituent data management a plus 
• Experience with Blackbaud CRM products a plus 

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid time-off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please complete the Accommodation Request Form

If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.