Business Listings & Citation Specialist

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Location: Remote (West Coast - PST work hours)

Compensation Range: $40,000-$60,000. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You'll Do

• Own and optimize business listings across major platforms (Google Business Profile, Bing, Apple Maps, Yelp, Yahoo, etc.)
• Identify and resolve inconsistencies, ensuring listings are accurate, complete, and aligned
• Establish and maintain a “source of truth” for critical business data (NAPW: Name, Address, Phone, Website)
• Partner closely with technology vendors to define and improve processes, standards, and best practices
• Troubleshoot and support dealership teams with listing-related requests and challenges
• Enable new features and capabilities (e.g., messaging, integrations) across platforms
• Ensure proper tracking and attribution through UTM usage and analytics connections (GSC, GA)
• Manage tracking phone lines and ensure consistency across directories
• Maintain category alignment across Sales, Service, Parts, Body Shop, and more
• Verify and monitor business entities, ensuring accuracy for both new and existing locations
• Collaborate cross-functionally with SEO, Website, and Digital Marketing teams to drive performance

What You'll Bring

• Exceptional attention to detail—you notice what others miss
• Strong sense of urgency and ability to manage time effectively
• Clear, professional communication skills across teams and stakeholders
• Experience with listings and citation platforms (Google, Bing, Apple Maps, etc.)
• Working knowledge of SEO and how listings impact search performance
• Understanding of social and reputation management and their connection to SEO
• Analytical mindset with strong problem-solving and critical thinking skills
• Ability to coach and influence others, driving consistency and best practices

We offer a comprehensive benefits package designed to support you and your family, including:  

• Competitive pay 
• Medical, Dental and Vision Plans 
• Paid Holidays & PTO 
• Short and Long-Term Disability 
• Paid Life Insurance 
• 401(k) Retirement Plan 
• Employee Stock Purchase Plan 
• Lithia Learning Center 
• Vehicle Purchase Discounts 
• Wellness Programs ​

For a more detailed view, visit: www.totalrewards.lithiadriveway.com. 

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.