Analyzes customer purchasing, inventory utilization, and revenue trends to identify growth, savings, and operational improvement opportunities. Builds customer and sales-team relationships, delivers data-driven recommendations, executes inventory optimization and product conversion strategies, manages orders and customer interactions through enterprise systems, leads business reviews, and supports onboarding and training. Collaborates cross-functionally with Sales, Marketing, Customer Service, and Operations to improve customer value and business performance.
Work Flexibility: Remote
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
As a Business Operations Analyst, you will partner with customers, sales teams, and business leaders to uncover opportunities, optimize inventory, and deliver data-driven solutions that improve performance. This role offers the opportunity to influence revenue growth, strengthen customer partnerships, and drive meaningful business outcomes through analytics, process improvement, and cross-functional collaboration.
This is a fully remote position. Candidates located in New York, New Jersey, or Pennsylvania are preferred to support business needs within the region.
What You Will Do
- Build and maintain customer relationships to identify growth opportunities, improve service levels, and drive revenue performance within assigned territories.
- Analyze customer purchasing patterns, inventory utilization, and revenue trends to uncover opportunities for cost savings and operational improvements.
- Deliver data-driven recommendations to customers and sales teams through phone, email, and business reviews to improve efficiency and customer value.
- Partner with Sales, Marketing, Customer Service, and Operations teams to develop solutions that address customer needs and changing market conditions.
- Execute inventory optimization strategies and product conversion initiatives that enhance customer outcomes and business performance.
- Utilize enterprise systems and customer relationship management tools to manage orders, resolve issues, track customer interactions, and support account performance.
- Lead recurring business review meetings with internal and external stakeholders to align on sales objectives, collection strategies, and operational priorities.
- Support onboarding and training initiatives by educating field personnel and customers on ordering processes, inventory management practices, and available solutions.
What You Will Need
Required Qualifications
- Bachelor’s degree.
- Experience using Microsoft Excel and Microsoft PowerPoint in a professional environment.
- Exposure to enterprise resource planning (ERP) systems, including sales order management functionality.
Preferred Qualifications
- Experience with SAP, Salesforce, JD Edwards, or similar enterprise systems.
- 1+ year of professional experience in sales support, supply chain, healthcare operations, customer service, analytics, business operations, or a related field.
- Experience creating reports and analyzing data using Excel functions, formulas, pivot tables, and lookups.
- Experience using business intelligence and reporting tools such as Power BI.
United States of America Pay Ranges:
- USN: $59,900 - $83,300 USD Annual
- US5: $62,900 - $87,500 USD Annual
- US10: $65,900 - $91,600 USD Annual
- US15: $68,900 - $95,800 USD Annual
- US20: $71,900 - $100,000 USD Annual
- US30: $77,900 - $108,300 USD Annual
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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