Business Operations Partner

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

• 5+ years of experience, ideally in a startup or high-growth environment, with exposure to commercial, revenue, or operations teams.
• Project management expertise — skilled at structuring work, managing timelines, and holding teams accountable to deliverables.
• Exemplifies executive presence across all levels. internally with colleagues and leadership, and externally with clients, partners, and stakeholders, instilling trust and driving influence.
• Data analysis and visualization — comfortable working with data to surface insights, track metrics, and build compelling dashboards or reports.
• Strong communication skills — clear, concise writer and confident verbal communicator with strong executive presence.
• Understanding of sales organizations — familiarity with sales processes, pipeline management, and GTM structures.
• Deep understanding of OKRs — experience setting, tracking, and reporting on organizational goals.
• Track record of building order through chaos — proven ability to bring clarity and stability to fast-moving, ambiguous situations.
• Relationship management — able to build trust quickly across functions and levels, acting with discretion and empathy.
• Bias toward action — thrives in environments that require initiative, prioritization, and execution under pressure.

More Information:

The salary for this position ranges between $160,000 - $180,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team.