Business Process Re-engineering Specialist

Information Technology Strategies, Inc. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Business Process Re-Engineering Specialist to work for our company. 

Summary:  

Client Agency is Defense Logistics Agency. Candidate will provide facilitation, training, methodology development and evaluation, process reengineering across all phases, identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices, and supervision of business process reengineering. Will apply process improvement and reengineering methodologies and principles to conduct process modernization projects. Will be responsible for data modeling, developing modern business methods, identifying best practices, and creating and assessing performance measurements. Will create process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. Will work cross-functionally with development and functional teams to engineer process maps for different business units within the organization. Will work directly with Project Management to track risks, monitor issues and manage all project-critical milestones and tasks. Will leverage various technologies to engineer end-to-end process maps that capture workstreams and workflows across multiple lines of business. Will analyze business workflows and end-to-end processes to ideate and develop new and modified business processes for enterprise-wide applications. Will recommend and facilitate quality improvement efforts. Will work with various business units to validate business requirements, technical specifications and front-end systems features and functionalities. Will facilitate and conduct stakeholder interviews to develop project-critical documentation and artifacts. Detailed oriented and proactive QA/Tester with hands on experience in ServiceNow. Candidate will be responsible for ensuring the quality and functionality of ServiceNow through rigorous testing and validation processes.

Requirements:  

• A CURRENT U.S. Government IT-I / IT-II / SECRET Clearance. Sponsorship will not be provided.
• Must have ServiceNow Certified HR Service Delivery (HR) Implementation Specialist Certification
• Must have 4+ years’ experience in business process reengineering with demonstrated, increasing responsibilities within this field.
• Must have 7+ years’ relevant experience.
• Must have a B.S. or B.A. Degree
• Must have strong verbal and written communication skills including the ability to create frequent business presentations.
• Must have previous experience working directly with both process and product owners to define system requirements, data elements, business rules and User Acceptance criteria for front-end system functionalities.
• Develop and execute test plans, test cases, and test scripts for ServiceNow
• Perform functional, regression, integration, and user acceptance testing
• Validate ServiceNow workflows, business rules, and UI Policies
• Familiarity with ServiceNow testing tools like Test Management 2.0 and/or Automated Test Framework
• Experience with defect tracking and test management tools
• Must have previous experience analyzing end-to-end process flows to identify risks, waste and opportunities for improvement.
• Must have previous experience determining scope, planning and writing user stories for front-end system functionalities.
• Must have excellent persuasion skills.
• Must be able to effectively communicate verbally and in writing with business and technical personnel at all levels. 
• Must be willing and able to work standard East Coast Hours (EST)

Work With Us

IT-Strat is a technology consulting company that holds various contract vehicles including best in class vehicles. IT-Strat has supported multiple clients including the Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE via both prime and meaningful subcontracts). Additionally, IT-Strat has prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA) and many others. We maintain relationships with multiple large businesses.

IT-Strat was established in 2002. We are a certified Woman Owned Small Business. IT-Strat also successfully graduated as an SBA 8(A) company. It was an 8(a) company from 2008 through 2017 and currently still has 8(a) contract vehicles.

Benefits We Offer:

• Four Medical/Vision options including an HSA plan
• Dental and Orthodontia plan
• Vision Materials plan
• Paid Life, Short-Term Disability, and Long-Term Disability
• 401K Retirement Program with company contribution
• Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave
• Semi-monthly pay cycle

Information Technology Strategies (“IT-Strat”) is an Equal Employment Opportunity employer, and it is our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, and any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. IT-Strat is committed to actively capitalizing on the diversity of skills, talents, and perspectives of our employees.