Manage operational data, work requests, ticket tracking, data validation, and reporting. The role requires advanced Excel analysis, familiarity with Jira, ServiceNow, or Azure DevOps, strong organization and problem-solving skills, and the ability to manage priorities independently. Basic SQL knowledge, SOP and process documentation, and operational reporting experience are preferred. This is a remote position.
This is a remote position.
Job Summary:
We are seeking a detail-oriented Business Support Analyst to manage operational data, work requests, ticket tracking, and reporting.
RequirementsRequirements
- Advanced Microsoft Excel skills: Pivot Tables, VLOOKUP/XLOOKUP, formulas, and data analysis
- Strong data validation, analytical, and problem-solving skills
- Experience managing tickets/work requests using Jira, ServiceNow, or Azure DevOps
- Excellent organization, communication, and time-management skills
- Ability to manage multiple priorities independently
- Basic SQL knowledge preferred
- Experience with SOP/process documentation and operational reporting preferred
Benefits
Centum Insight LLC is an Equal Opportunity Employer. We will Provide a Competitive Benefit Package.
Similar Jobs
Fitness • Healthtech
Supports, maintains, enhances, configures, and delivers business systems. Translates business needs into functional requirements and system designs, develops reports and data scripts, performs unit, acceptance, end-to-end, regression, and post-implementation testing, and resolves system issues. Serves as a liaison between business and technical teams, communicates system changes, assists with end-user training, and prioritizes multiple assignments.
Top Skills:
Ai ToolsMulti-Factor Authentication (Mfa)
Healthtech • Information Technology • Professional Services • Consulting
Support Epic Tapestry operations for a managed care health plan, including benefits configuration, provider and vendor contracts, claims workflows, fee schedules, eligibility and enrollment, interfaces, EDI troubleshooting, documentation, testing, upgrades, implementations, and cross-functional issue resolution.
Top Skills:
EdiEpic Benefits EngineEpic Referrals And AuthorizationsEpic TapestryEpic Tapestry Claims And Contracts AdministrationEpic Tapestry Crm (Cheers)Epic Tapestry Eligibility And EnrollmentEpic Tapestry Link
Financial Services
The Business Support Analyst will assist in operations, monitor project progress, improve processes, and liaise with stakeholders to ensure timely delivery of reports.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
