Business Technology Solutions Associate - Intern (Digital Product Management)

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Digital Product Management Team
ZS's Digital Products Team partners with clients across industries (LifeSciences, MedTech, Health Plans, Hospitality and more) to envision, create, and deliver impactful digital products and services. We take a full-stack approach to innovation, build and growth to create technology-powered, evidence-based products that users love and adopt and drive transformative value for our clients and ZS. Our work spans a wide of digital solution archetypes including digital health products (e.g., patient companion apps, shared decision-making tools, clinical decision support), Software-as-a-medical device (SaMD) ( e.g , digital therapeutics, connected devices), custom digital applications (e.g. enterprise platforms, analytics and reporting tools), AI products (e.g. chatbots and agents) and CRM products (configurations and custom applications atop CRM platforms).
What you'll do:

• Collaborate with ZS team members and client stakeholders to support the design and delivery of digital and technology solutions that address key business needs.

• Help analyze business and user problems and assist in translating them into clear functional and technical requirements .

• Support digital product efforts by contributing to product documentation, user stories, and basic artifacts (e.g., user journeys or process flows).

• Work closely with developers and analysts to support the implementation, configuration, and testing of technology solutions.

• Participate in Agile or waterfall delivery activities , including development reviews, testing, and quality assurance.

• Build foundational knowledge of CRM platforms and digital technologies (e. g., Salesforce, Veeva) and support stakeholder communications and solution adoption.

What you'll bring:

• Current enrollment in a relevant Bachelor's or Master's program with strong academic performance in Business Intelligence, Computer Science, Management Information Systems, or related fields.

• Knowledge of CRM systems (Salesforce, Veeva) and functionalities

• Demonstrated ability to break down complex business challenges and translate them into effective technology solutions by leveraging data-driven insights

• Knowledge of working in Agile/SCRUM environment

• Strong written and verbal communication skills; capable of presenting findings and technical details clearly to both technical and business audiences.

• Aptitude for rapid learning and a proactive approach to adapting new technologies , methodologies, and industry trends.

Additional Skills:

• 0-3 years of relevant coursework, projects, internships, or professional work involving small-to-medium-scale technology solutions

• Foundational industry certifications with these platforms will be desired

• Familiarity with un-structured data processing techniques

• Comfortable utilizing Gen AI-powered productivity tools and understanding of their impact on project delivery and efficiency

• Willingness and ability to travel to client sites or other firm locations as needed

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in Jamaica , visit ZS Jamaica office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com