Case Manager, Case Management (51219)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Case Management Supervisor and/or the Program Director, the Case Manager will help elderly clients manage their healthcare and social service needs by assisting them in accessing services. Additionally, the Case Manager will actively advocate for clients and provide quality case management services. Specific duties and responsibilities include:

• Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission
• Conduct in-home assessment/reassessment with elderly clients and develop comprehensive care plans including assessment of informal and formal supports
• Provide comprehensive ongoing case management services including information, case assistance, entitlement counseling, referral, supportive contact, advocacy, and crisis intervention
• Prepare up-to-date records and client case files, unit entries, and outcomes, including personal and eligibility information, records of services provided, and all relevant correspondence
• Accurately maintain client records and enter necessary service information in the computerized client database
• Work collaboratively with internal team and community partners to ensure homecare activities are coordinated as needed
• Initiate referrals and coordinate deliveries with homebound meal agencies
• Participate in all training as recommended and required i.e., mandatory DFTA training, etc.
• Other related duties as required by the Case Management Supervisor and/or Program Director

COMPETENCIES

• Bilingual English/Spanish speaker required
• Experience in providing EISEP case management or social services to elderly clients is a plus
• Familiarity with entitlement and benefits and procedures for applications, especially in working with elderly clients
• Ability to work in-person and remotely as needed
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to work independently and collaboratively as a team
• Excellent organizational skills and attention to detail
• Strong customer service and interpersonal skills
• Ability to problem solve and manage time effectively
• Commitment to RiseBoro’s mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment/passion for serving the elderly and/or supporting communities who have experienced systemic oppression and/or bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION and EXPERIENCE

• Master in Social Work preferred
• Bachelor’s Degree in social work, psychology, or a related human services field of study required

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.