Case Manager

Iraq and Afghanistan Veterans of America (IAVA) is the nation’s first and largest organization dedicated to serving the 2.5 million veterans of the wars in Iraq and Afghanistan, from their first day home to the rest of their lives. IAVA strives to build an empowered generation of veterans through programs in four key impact areas: Health, Education, Employment and Community.

• Health - IAVA makes it a priority to ensure that both mental and physical health needs are being effectively addressed in our community, and has provided support to over 20,000 returning veterans nationwide.
• Education - With nearly a million new veterans headed back to school under the New GI Bill, IAVA has provided over 500,000 with the tools and support needed to make informed decisions about their education.
• Employment - No veteran should come home from Iraq or Afghanistan to an unemployment check. To fight shockingly high joblessness rates, IAVA’s Combat to Career initiative helped over 270,000 veterans in their transition to civilian careers in 2011.
• Community - Less than 1% of the country served in Iraq and Afghanistan – a stark contrast to the 12% that served during WWII. Building community, both online and on the ground, is a critical factor in fulfilling IAVA’s mission, which means bridging geographical divides to create a united, supported and proud movement of new veterans

An exciting opportunity exists to join Iraq and Afghanistan Veterans of America as a Case Manager for the Rapid Response Referrals Program (RRRP). IAVA’s RRRP is our best in class one-on- one case management and referral service program. Since its launch in late 2012, our Case Managers have helped more than 5,900 veterans and family members get on track to meeting their goals through free and confidential support and connections to highest quality resources and benefits.

The Case Manager will work directly with Iraq and Afghanistan veterans and their families to understand their needs, provide information and referrals, crisis intervention services, and short-term case management. The Case Manger will be based in IAVA’s New York City headquarters and report to the RRRP Director.

KEY RESPONSIBILITIES

• Responsible for the day-to- day operations of IAVA case management through a combination of direct service and program referrals.
• Provide referral services to veterans in order to connect with internal and external service providers to address housing, employment, child care, financial assistance
  and other needed services.
• Identify strengths and needs of veterans and families and complete a basic needs assessment.
• Provide a benefits screening for veterans and identify eligibility for benefits.
  Organize and prioritize daily services and responsibilities to ensure that veteran needs are met.
• Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical needs, spouse abuse, and any concrete need as presented by veterans or their families.
• Conduct follow-up to ensure veteran is in receipt of benefits and other services.
• Monitor compliance with contract requirements and program deliverables.
• Monitor and track cases in case management program.
• Utilize IAVA database (Salesforce) to maintain all records and documentation.
• Ensure that veteran records are complete, accurate and updated regularly.
• Prepare documents, reports, and statistics for all appropriate program-related activities.
• Participate in IAVA meetings, program reviews and site visits as required.
• Attend trainings and seminars to enhance skills related with job responsibilities.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Social Work or a related field is required;
• MSW or the equivalent social service or mental health master’s degree required;
• Experience with and commitment to working with veterans and their families;
• Demonstrated ability to manage multiple projects with meticulous attention to detail;
• Excellent writing and verbal communications skills;
• Proactive and team-oriented;
• A dedication to quality – perfectionists welcome;
• A commitment to IAVA’s mission and core values.

TRAITS

• A deep commitment to the mission of improving the lives of Iraq and Afghanistan veterans and their families – knowledge of the veterans space a plus;
• Good written and oral communication skills required for reports, progress notes, advocacy and referrals;
• Positive attitude and sense of empathy towards veterans;
• Able to set priorities and work independently;
• Decisive, analytical and able to follow through on tasks;
• Result oriented;
• Attention to detail and organized.

Start Date: Immediate

Application Deadline: Rolling

Salary and Benefits: Salary is commensurate with experience. IAVA provides comprehensive health and dental coverage, access to vision benefits, a Flexible Spending Account, Transportation Savings Account and a 403(b) retirement plan, in addition to thirty Paid Time Off days per year.

To Apply : Please apply here http://iava.org/careers/. Include a cover letter that concisely explains how your experience could be applied to IAVA. Applications without a cover letter will not be considered. No phone calls, please.

IAVA is an equal opportunity employer; VETERANS OF THE CONFLICTS IN IRAQ AND AFGHANISTAN ARE HIGHLY ENCOURAGED TO APPLY.

To learn more about IAVA’s history, mission and model, click here.