Lead and scale US operations for Upway, owning logistics, customer support, sourcing, and new services (subscriptions, maintenance, ancillaries). Design and improve processes to optimize customer experience and financial efficiency, collaborate with internal teams and external partners, monitor quality, analyze feedback, and implement operational improvements across New York and Los Angeles UpCenter operations.
Upway is looking for a Central Operations manager for the US market. This is a role for someone who combines strong problem solving skills with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments.
The Central Operations Manager is involved in all facets of the operations (logistics, customer support, sourcing, variable costs and new services such as subscriptions, maintenance plans and ancillaries) for the US market.
They will work closely with the Central Operations Team, Sourcing team, UpCenter Operations team (particularly the UpCenter leads of New York and Los Angeles) and product team to identify, implement, and monitor operational improvements across the business.
What you will do
Key responsibilities
- Own key parts of Upway US Operations value chain.
- Manage, run and scale new services such as Subscriptions, Non-electric bikes and Ancillary revenues.
- Collaborate with external partners & clients to develop the above mentioned services.
- Design, implement and improve processes to optimize customer experience and financial efficiency.
- Ensure we deliver on our high quality standards, and analyze customer/partner feedback to keep raising the bar.
- Work closely with the New York and Los Angeles UpCenter Operations team, as well as other internal stakeholders such as the Sourcing Team and the Product team.
What you will need
Skills, knowledge & expertise
- Strong academic background in engineering, finance, business or similar
- 1-3 years of experience in Operations, Finance, Consulting or equivalent
- Fluency in English
- Strong communication and operational skills
- Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation
- Deeply customer-centric, always striving to enhance the Upway experience
- Comfort with working autonomously in a fast-paced and changing environment
- Energized by change and dynamic work setting
- Readiness to work on-site, we are based in Brooklyn, NY
Benefits
Why join Upway?
Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital, Galvanize, AP Moller and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.
You will receive a competitive cash compensation, equity shares in the form of stock options and an annual bonus based on the performance of the company.
Additionally you will receive Comprehensive healthcare coverage, the chance to participate in the company's 401K plan, 15% off your next e-Bike!, monthly phone allowance, Parental leave and Unlimited vacation policy.
You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day life, and you’ll become an expert in these topics.
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
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