Change Management Specialist, Marketing Operations

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a global Change Management Specialist, Marketing Operations.

Under the direction of the Marketing Operations Leadership Team, the Change Management Specialist will drive operational excellence by analyzing marketing department workflows, gathering and translating requirements, and enabling technology-led improvements across department projects and initiatives. Acting as a bridge between internal teams, the role blends hands-on project delivery with adoption and change management to deliver measurable gains in process improvement, efficient project execution and quality output.

By leveraging your creative problem-solving skills, client service mindset, and ability to think strategically about process improvements, you will be a core member of our new and growing marketing operations team.

Morgan Lewis recognizes the benefits of supporting flexible working arrangements. This position can reside in our Los Angeles, New York, or Seattle office with a hybrid 3 day in-office working schedule.

What you’ll do:

Business Analysis & Process Optimization

• Maintain a living repository of process maps and solution documentation aligned to SOPs.

• Assist with mapping current-state workflows; identify friction points, decision logic, handoffs, and project requirements; and design improved procedures and processes using appropriate project management methodologies.

• Design future-state workflows to improve process efficiency and effectiveness.

• Own management logs for marketing department tools and technology-related applications, including structure and maintenance.

Technology Enablement & Adoption

• Partner with Technology, Knowledge Management and Innovation teams to deploy and integrate marketing-related tools.

• Develop training, targeted resources, and reference materials.

• Embed SLAs and quality checkpoints; align department SOPs and data quality standards to risk and compliance requirements (under the direction of the Marketing Operations Project Manager).

Change Management & Stakeholder Engagement

• Contribute to change strategies, stakeholder analyses, communications, and mitigation plans to drive sustained technology and process adoption.

• Align change plans to milestones; prepare leadership and end-users with role-based enablement (under the direction of the Marketing Operations Project Manager).

• Contribute to communications to support project readiness and to sustain adoption.

Project Delivery & Continuous Improvement

• Conduct post-implementation/project reviews to validate ROI, best practices and efficient use of Marketing Operations and PM resources (under the direction of the Marketing Operations Project Manager).

• Triage, escalate, and assist in coordinating resolution of user issues and enhancement requests.

Data Analytics & Business Intelligence

• Build and contribute to Power BI dashboards related project pipeline, user engagement, and operational resources.

• Contribute to defining metrics taxonomy and data integrity rules; partner with data owners to improve completeness and consistency across marketing-owned tools and resources.

• Use data and process improvement observations to suggest prioritization of operational improvements and change management initiatives.

Who we’re looking for:

Core

• Minimum of four years of work experience, preferably in professional services, university, or technology industries.

• Experience in change management, business analysis, process improvement, legal operations, or similar in professional services.

• Familiarity with legal tech platforms and collaboration tools; comfortable with learning new technology.

• Experience with adoption/change management required.

• Strong analytical skills and comfort working with complex datasets.

Required

• Knowledge of process improvement methodologies and KPI/benefits tracking.

• Experience in creating and maintaining process maps and solution documentation.

• Knowledge of Microsoft Power BI, SharePoint, or other business intelligence and data visualization tools.

• Basic understanding of Generative AI.

• Experience with CRM platforms and configurations.

Preferred

• PMP Certification

• Familiarity with:

  • Salesforce

  • Miro

  • Litera Applications – Foundation, Foundation Marketing (Concep), etc.

  • Power Platform Suite (PowerApps, Automate, and BI)

  • Jira, Monday, or other PM software packages.

• Hands-on experience with participation in projects that included a Generative AI component(s).

Benefits:

Morgan Lewis offers attractive benefits and competitive salaries. Our compensation structure rewards exceptional performance and recognizes the talent and experience that our people gain with each year of service. We are committed to offering the best and most comprehensive benefits including:

• Medical coverage, with a variety of plans

• Health care and dependent care reimbursement accounts

• Domestic partner coverage

• Parental leave

• Vacation and holiday leave

• Life and accident insurance

• Income protection, including sick leave, salary continuation, and long-term disability

Qualified candidates must apply online by visiting our website at www.morganlewis.com/careers.

For positions in Los Angeles, CA and Seattle, WA, the salary range for this job posting is: $75,400.00 - $120,550.00.

For positions in New York, NY, the salary range for this job posting is: $78,500.00 - $125,600.00.

The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.

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Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.  If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [email protected]

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.