Chief of Staff / Integrator

Our client is looking for a Chief of Staff / Integrator to become the operational backbone behind two rapidly growing eCommerce brands. They operate within the eCommerce and consumer products industry and have experienced significant multi-channel growth in recent years through marketplaces, direct-to-consumer expansion, and operational scaling initiatives.

This position is designed for someone who thrives on execution, accountability, and building structure in fast-paced founder-led environments. The ideal candidate will act as the Founder’s right hand, ensuring ideas are transformed into organized initiatives, projects move forward efficiently, and operational systems scale alongside the business. This is not an administrative support role or a basic project management position. It is a high-impact operational leadership role focused on driving execution across multiple teams and brands.

The person in this role will work closely with leadership, coordinate cross-functional priorities, improve workflows, and create operational clarity while reducing the Founder’s day-to-day operational burden.

• Capture and organize priorities, ideas, and decisions from the Founder to ensure nothing is overlooked.
  
• Translate leadership direction into actionable project plans with clear ownership, deadlines, and deliverables.
  
• Run execution cadences including daily updates, progress reviews, and escalation tracking.
  
• Shield leadership from unnecessary operational distractions and reactive workflows.
  
• Deliver concise daily and weekly operational summaries proactively.
  
• Maintain and prioritize an organized backlog of ideas and initiatives.
  

• Manage and maintain the master project tracking system across both brands.
  
• Lead recurring execution meetings focused on progress, blockers, missed deliverables, and next steps.
  
• Follow up consistently with team members to ensure commitments are completed on time.
  
• Escalate issues early before they impact operations or revenue goals.
  
• Foster accountability while maintaining positive and professional team dynamics.
  
• Ensure every initiative has a defined owner, timeline, and success criteria.
  

• Develop and optimize SOPs for recurring workflows including product launches, fulfillment coordination, catalog management, asset requests, and operational processes.
  
• Build and manage project management systems within tools such as Monday.com, ClickUp, Asana, or similar platforms.
  
• Identify operational inefficiencies and improve them through templates, automation, systems, and documentation.
  
• Reduce dependency on undocumented Founder knowledge by building scalable infrastructure.
  
• Independently oversee execution priorities related to the company’s high-growth medical and healthcare-focused brand.
  
• Support operational scalability across Amazon, Shopify, Walmart, Etsy, TikTok Shop, Pinterest, and additional sales channels.