CHIEF OF STAFF & OPERATIONS OFFICER

About the Role

Reporting directly to the Executive Director, the Chief of Staff & Operating Officer is a vital member of IMPACCT Brooklyn’s Senior Leadership Team — serving as the Executive Director’s principal strategic partner and the organization’s senior operational integrator. The role combines the outward-facing, coordinating, and decision-support functions of a Chief of Staff with the internal execution, accountability, and enterprise operations leadership of a Chief Operating Officer.

You will translate IMPACCT Brooklyn’s vision, Housing First strategy, and IMPACCT 2.0 priorities into strong day-to-day execution — ensuring departments are aligned, accountable, and operating with discipline. You will oversee enterprise operating rhythms; partner with leaders across housing operations, asset and portfolio performance, finance, compliance, property management, and development; and support Board and committee processes.

What You’ll Do

Leadership & Strategy

Serve as the Executive Director’s trusted adviser, strategic partner, and implementation lead on organizational priorities, sensitive issues, and cross-functional decisions.
Partner with the Executive Director and senior leadership to translate IMPACCT Brooklyn’s vision, Housing First strategy, and IMPACCT 2.0 priorities into day-to-day execution.
Act as an operational buffer for the Executive Director, freeing their focus for vision, external relationships, and long-range growth.

Operational Management

Oversee day-to-day organizational operations and strengthen execution across core business lines, including housing operations, asset/portfolio performance, shared services, and mission-support functions.
Build and manage an enterprise performance-management system, including dashboards, KPIs, action tracking, and recurring business reviews for senior leadership and the Board.
Partner with Finance and operating leaders to drive budget discipline, operational forecasting, variance follow-up, procurement and process rigor, and effective resource allocation.
Partner with Real Estate, Asset Management, and Property Management leadership to improve occupancy, compliance, physical-asset stewardship, capital planning, operating performance, and readiness for new developments, acquisitions, rehabilitations, and lease-up.
Ensure strong compliance and risk management across affordable housing and nonprofit operations, including funder, lender, regulatory, and contractual requirements.

Communication & Liaison

Lead executive and cross-department planning processes; prepare agendas, decision memos, briefing materials, and follow-up systems that improve leadership-team effectiveness and speed of execution.
Support the Executive Director and Board Chair with board calendars, committee coordination, dashboards, meeting materials, governance follow-up, and implementation of board-approved priorities.

Project Oversight

Lead or sponsor major strategic initiatives, organizational redesign efforts, transformation projects, policy and process improvements, and change-management efforts tied to IMPACCT 2.0.

Team Development & Direct Reports

Directly supervise the senior leaders responsible for Programs and Human Resources.
Partner closely with Finance, Housing Development, and Fundraising—reporting to the Executive Director—to promote budget discipline and enhance operational performance within these areas.
Build and reinforce a culture of accountability, collaboration, equity, transparency, and continuous improvement across the organization’s operating functions.
This list is representative and not exhaustive; additional related duties may be assigned by the Executive Director.

What You’ll Bring

Education

• Bachelor’s degree required in business, public administration, nonprofit management, urban planning, real estate, finance, or a related field; advanced degree preferred.

Experience

• Minimum of 10 years of progressive leadership experience, including at least 5 years in senior operations, chief of staff, deputy, COO, or equivalent enterprise leadership roles.
• Strong preference for experience in affordable housing, supportive housing, community development, real estate development, portfolio/asset management, property management, or similarly regulated mission-driven environments.
• Demonstrated experience leading cross-functional teams, managing complex initiatives, supporting executive and board processes, and using data to drive accountability and operational improvement.

Skills

• Strategic thinking, operational judgment, executive communication, board readiness, and project and change management.
• Financial and analytic literacy, with a regulatory and compliance orientation.
• Strong command of spreadsheet and budgeting tools, dashboard and business-intelligence applications, project-management platforms, and nonprofit/real-estate reporting tools.
• Experience with property-management systems, donor/CRM platforms, HRIS platforms, and document/workflow systems is helpful.

Attributes

• High emotional intelligence and sound decision-making under pressure.
• Ability to influence across lines of authority as both a systems builder and a relationship builder.
• Commitment to maintaining trust across staff, residents, partners, and leadership stakeholders.

Benefits

In compliance with New York State and New York City pay transparency requirements, this range reflects the compensation IMPACCT Brooklyn in good faith believes it would pay for this position at the time of posting. The actual salary offered will depend on the successful candidate’s experience, qualifications, and internal equity.

IMPACCT Brooklyn offers a comprehensive benefits package, including health and dental insurance, a 403(b) retirement plan, paid time off, and paid holidays.

Location & Schedule

This position is primarily based at IMPACCT Brooklyn’s offices in Brooklyn, New York, with regular presence required across the organization’s housing sites and stakeholder settings. Standard business hours are generally Monday through Friday, with flexibility and availability required for evening meetings, community events, urgent operating issues, and occasional weekend responsibilities. Local travel within New York City is expected. The role involves extended periods of computer work and movement between office, property, and community settings; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Physical Demands and Work Environment

IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace, and complies with applicable ADA regulations.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, under applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.

Equal Opportunity Employer

IMPACCT Brooklyn is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to building a diverse team that reflects the communities we serve.