Supports the Claims department by handling calls, providing customer service, indexing policies, setting up claims, entering notes and diaries, ordering police reports and appraisals, and preparing correspondence and forms. Assists with clerical duties and other assigned projects. Requires basic Microsoft Office proficiency, strong communication and organizational skills, and the ability to work collaboratively.
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Multi-state commercial insurance carrier is seeking a Claims Operations Assistant to provide support to the Claims department and perform other office tasks as needs dictate, based in the Long Beach, NY location.
Key Accountabilities/Deliverables:
- Answers and initiates telephone calls and provide customer service as required
- Index policies to determine if a new claim needs to set up or if there is an existing claim forward the call to the correct Examiner.
- Sets up and enters new claims into claims management system.
- Inputs and reviews notes/diaries in claims management system as instructed.
- Order PR and order Appraisals.
- Reviews, prepares, creates, and/or sends letters, reports, and forms.
- Other activities/projects as assigned.
- Assist Clerical when needed.
Technical Knowledge and Understanding:
- Basic proficiency in Microsoft Office including Word, Excel, Outlook
Experience:
- High school diploma
- 6 months of clerical or customer service experience required
- Experience working within an insurance environment preferred
- Candidates with fluency in Spanish preferred
- Excellent oral and written communication skills
- Strong organizational skills
- Ability to work in a team environment
The expected pay range for the role is $48,000 - $50,000. The specific offer will depend on an applicant’s skills and experiences. The disclosed pay range estimate may also be adjusted for the applicable geographic differential for the location in which the position is filled.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.
#LI-Hybrid
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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program
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