We are seeking a talented individual to join our Claims Trustee Review team at Mercer Super. This role can be based in Melbourne, Sydney or Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.
Claims Review Specialist
This is an individual contributor role within the Claims Trustee Review team, supporting Mercer Superannuation (Australian) Limited’s claims governance responsibilities. You will review disability, death and deceased estate claims, work with insurers and other stakeholders, and help ensure claims are handled in line with regulatory, trustee and internal requirements.
We will count on you to:
Review claim case files and make decisions on insured benefits, deceased estate distributions and objections to deceased estate decisions
Assess and, where appropriate, challenge insurer decisions relating to death, disability, illness and injury claims
Represent Mercer Super in dealings with external stakeholders, including insurers, auditors, Risk and Compliance, Legal and AFCA
Monitor trustee service level requirements and ensure compliance with the Mercer Delegations Approval Policy
Manage case escalations, identify process or system issues, and support corrective action
Contribute to projects and provide technical input to support the best financial interests of members
What you need to have:
Demonstrated experience in superannuation, financial services or life insurance claims management
Experience making claims-related decisions on behalf of a trustee or in a comparable governance environment
A sound understanding of trustee responsibilities, superannuation regulation, claims management and relevant insurance legislation
Strong written and verbal communication skills, sound judgement and excellent attention to detail
What makes you stand out:
Tertiary qualification in a relevant discipline
Experience in a client servicing or consulting role
RG 146 qualification or progress towards it
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
About Mercer:
Marsh McLennan New York, New York, USA Office
1166 Avenue of the Americas, New York, NY, United States, 10036
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