The Claims Support Specialist performs administrative functions, provides customer service support for claims, and handles phone inquiries, documentation, and coordination of meetings.
Kaeppel Consulting is in immediate need of a Claims Support Specialist to support one of our preferred clients in Rochester, NY. This is a 6-month contracted position.
Position Summary:
Under moderate supervision, performs basic claims/zone support activities.
Duties and Responsibilities:
Position Summary:
Under moderate supervision, performs basic claims/zone support activities.
Duties and Responsibilities:
- Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
- Orders supplies and schedules/coordinates meetings.
- Greets and directs visitors to appropriate personnel.
- Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
- Provides customer service support during weather events including CAT loss reports and other CAT support duties.
- Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
- Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
- Assist with follow up calls and other claim file support as needed.
- Greets, screens and directs visitors to appropriate personnel.
- Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
- Assists personnel with various activities including accessing and verifying policyholder information.
- Sets follow ups as appropriate for completion of support activities.
- Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.
- Handles all inquiries with customer service as a priority.
- Enters new loss report information and updates claims documentation.
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