Claims Training & Performance Consultant - Workers' Compensation

The Company  

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

What you will do

This role is strategically focused and responsible for the coordination, development and delivery of claims procedures and training programs within the Workers' Compensation line of business. Work will include identification of immediate and long term training needs for the claims teams. You will serve as a contact and technical resource on claim policies, programs and processes and provide guidance and monitors compliance of company guidelines, department processes, and claim procedures. Additionally, you will work closely with the Director of Claims Process & Learning and the claims quality team to develop training responsive to identified areas of claims improvement and provide training programs that optimize speed to proficiency, claims handling quality and retention across the claims organization.

Key Responsibilities

• Design, develop and deliver claims technical and system training programs for current and new employees based on individual skill levels. Coordinate and deliver training in areas of Utica specific procedures and systems.
• Develop a claims training and delivery strategy to achieve optimal claims performance, maximize speed to proficiency and increase claims retention.  Utilize appropriate learning methodologies and technology to design and deliver training to claim staff.
• Confer with Director of Claims Process & Learning, LOB leaders, and the Chief Claims Officer to identify claims improvement opportunity trends and implement training responsive to the trends.
• Develop and maintain reference material to support claims specialist performance, including development and maintenance of claims procedures, manuals, and job aids.  Evaluate and work to deliver reference materials in manners in which they will be most impactful for the claims teams.
• Act as a claims education coordinator for all new claims initiatives including introduction of new loss or cost containment programs, claims technology, regulatory changes, emerging claim trends or corporate initiatives.
• Will work in tandem with the leadership team and the learning department to ensure skill development of claims personnel positioning them for professional development within the claims department.
• Ensures that the Claims COE’s strategies are supported with the necessary resource documents and training.

Additional Responsibilities

• Assists leadership in skills assessments and other performance intensive reviews, as needed
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

What you need

• Bachelor's Degree preferred or equivalent business experience.
• 4-7 years' demonstrated knowledge and experience in multi-line claim handling required.
• 4-7 years' supervisory, training or learning experience preferred.

Salary range: $103,300 - $136,400

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits                          

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits 
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA) 
• Flexible Spending Accounts 
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal insurance discount

Additional information

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.