Client Communications Specialist (CCS)

Summary:

The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.

Responsibilities:

• Schedule appointments for various Specialty Services using the Cornerstone system
• Triage urgent calls efficiently and effectively
• Process referral calls from outside veterinarians and clients
• Answer phones and direct calls appropriately
• Respond to internal and external clients in a respectful, friendly, and thorough manner
• Provide clients with status updates and patient information
• Maintain a detailed-oriented approach while multitasking in a fast-paced environment

Qualifications:

• Knowledge of medical terminology is preferred
• Minimum 1-2 years of veterinary medical office experience is required
• Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system
• Speed typing skills of 40+ wpm required
• Ability to provide consistent and exceptional customer service
• Pleasant speaking voice
• Articulate, dependable, hardworking, compassionate, and flexible with scheduling
• Proven experience in a detail-oriented environment

Schedule/Shift:

• Sun day 8am-4pm
• Mon and Tues10am-6pm
• Friday and  Saturday 12pm-8pm
• Days off are Wednesday and Thursday  

Location: REMOTE

1. New Jersey
2. Connecticut
3. Florida
4. Maryland
5. Georgia
6. Illinois
7. Massachusetts