Client Manager - Media & Entertainment

Qualifications:

• 5+ years Account Management experience in a relevant industry with large commercial or enterprise customers.
• 5+ years of experience managing/leading a sales book of business ($10M+ in Revenue).
• A level of technical expertise across the Media and Entertainment technology environments listed above (broadcast and studio infrastructure, IP-based video production, cloud media services, content delivery, streaming platforms, and Enterprise IT).
• Ability to work independently and solve customer-facing problems.
• Track record of successful solution selling.
• Strong communication skills (written, verbal, and presentation).
• Strong relationships within key customer technology organizations with the ability to influence decision-making:
  • Broadcast Engineering and Enterprise Architecture
  • Streaming, OTT, and Digital Audience Experience
  • Content Production, Post-Production, and Media Asset Management
  • Content Delivery and Distribution
  • Customer Labs and Proof of Concept
  • Sourcing and Procurement teams
  • Broadcast and Network Planning
  • Advanced Technical Support and Live Production Operations
• Knowledge of Media and Entertainment customer deployment strategies, vendor selection processes, and integration-partner selection for studio modernization, broadcast, content production, and audience-experience projects.
• Extensive knowledge of Media and Entertainment customer technology environments, with the ability to position WWT's key strengths in broadcast and streaming services, live production and content delivery, audience experience, and future opportunities as defined in RFI / RFP / RFQ processes.
• Strong vendor and partner relationships across the Media and Entertainment ecosystem — OEMs, broadcast and media technology partners, content delivery and streaming providers, cloud media services, and integration partners — with the ability to help select the right partners for successful deployments.
• Extensive knowledge of customer stakeholders within the targeted Media and Entertainment organizations — broadcast engineering, streaming and audience experience, IT, and executive leadership — with existing relationships with key decision-makers.
• Location flexible; proximity to a major Media and Entertainment hub city (e.g., Los Angeles, New York, Atlanta) preferred based on assigned customers.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
• Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $140,000-160,000 + commission. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email [email protected].

Equal Opportunity Employer

#LI-NO1

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. 

With more than 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Manager to join our Global Service Provider organization, focused on Sports & Entertainment customers.

Why should you join Global Service Provider Sales?

As a Client Manager you will lead WWT sales efforts with large Media & Entertainment customers — including major studios and production companies, broadcasters, OTT and streaming platforms, cable and media conglomerates, and post-production houses. Armed with the expertise of our sales engineering team, you'll build and nurture relationships with our customer leaders, identify gaps within the customers technical environment, and deliver state-of-the-art solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation, and Digital Strategy. With our Advanced Technology Center and Platform (https://www.wwt.com/atc) at your fingertips for briefings, training, workshops, demos, and POCs, you'll be delivering best-in-class results for your customers.

What will you be doing?

The Client Manager will sell broad technical services, solutions, and products to our customers. Day-to-day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the WWT technical teams for scoping. The Client Manager will team with engineers and architects, as well as subject matter experts, to truly provide expertise and value. The ability to listen, learn, and understand broad technical solutions is required as you look to provide value to our customers on cutting-edge technologies. This position will require the ability to travel up to 25+%.

The Client Manager needs to have experience in the following areas:

• Selling to Media & Entertainment customers — major studios, broadcasters, OTT and streaming platforms, cable and media conglomerates, or post-production houses.
• Media & Entertainment technology environments, including broadcast and studio infrastructure (IP-based video production, NDI, SMPTE 2110, JPEG XS), cloud-based media production, media asset management (MAM), post-production and content workflows, low-latency streaming, and CDN and content distribution.
• Deploying new technology solutions that impact broadcast, production, and audience-experience operations — including studio modernization, cloud production, digital transformation, and content workflow evolution for Media & Entertainment customers.
• Business case development and execution with both short-term and long-term revenue growth impact.
• Understanding the operational realities of broadcast, live production, and content workflow environments — including 24/7 operations, zero-downtime tolerance, on-site engineering presence, and the ability to engage credibly with broadcast operations, production, and content teams.

Responsibilities:

• Position WWT capabilities and service offerings with client business and technology objectives.
• Managing large and complex sales opportunities with Media & Entertainment customers (major studios, broadcasters, OTT and streaming platforms, cable and media conglomerates, and post-production houses).
• Acts in a consultative fashion and is highly regarded by the customers and partners (OEMs).
• Effective at working with cross-functional teams to develop business-relevant solutions for our customers and partners.
• Develop and execute account strategy.
• Lead high-impact team of inside sales, technology specialists, and consultants.
• Create and drive sales campaigns from discovery to close.
• Build and maintain relationships with C-level executives and decision-making leaders at targeted clients.
• Manage a pipeline of opportunities and forecast accurately.