Client Onboarding Associate (Know Your Customer Verification - Wealth Management Accounts) - Hybrid

Overview:

Join a high-impact team at the center of client onboarding within Wealth Management. In this role, you will serve as a critical first line of defense for the bank, ensuring all client accounts are accurately documented, compliant, and ready for onboarding. As part of the Client Onboarding and Support Team (COAST), you will perform detailed Know Your Customer (KYC) reviews, validate documentation, and support the successful setup of a wide range of account types. This is an excellent opportunity for someone with a strong attention to detail, an interest in financial services, and a desire to build expertise in compliance, risk, and wealth operations.

What You’ll Do:

• Conduct thorough KYC and onboarding reviews to ensure all client documentation is complete, accurate, and compliant with regulatory requirements

• Review account opening packages completed by client-facing partners, verifying key details such as signatures, dates, ownership structures, and required documentation

• Open and code accounts across internal systems, ensuring proper setup and adherence to established procedures

• Identify and escalate non-standard or higher-risk scenarios to ensure appropriate risk mitigation

• Manage a high-volume workflow in a fast-paced environment while meeting service level expectations

• Partner with internal stakeholders and service teams to resolve issues and gather required information

• Support onboarding for a variety of account types, including individual, trust, corporate, custodial, IRA, and estate accounts

• Maintain a strong focus on quality assurance and consistency, recognizing the role’s direct impact on regulatory and reputational risk

• Identify opportunities to improve processes and contribute to operational efficiency

What You’ll Gain:

• Exposure to a wide range of wealth management products and client structures

• Hands-on experience in KYC, compliance, and onboarding processes

• Opportunity to build a strong foundation for a career in Private Banking, Wealth Management, or Risk and Compliance

• A collaborative team environment focused on quality, development, and continuous improvement

Why This Role Matters:

This team plays a vital role in protecting the bank. The accuracy of your work directly impacts compliance with regulatory requirements and helps safeguard against financial and reputational risk. Your contributions ensure clients are onboarded correctly from day one. If you are detail-oriented, thrive in structured, process-driven work, and want to play a meaningful role in protecting the integrity of the bank while building your career in financial services, this is a great opportunity to grow.

Education and Experience Required:

• 5+ years’ of combined higher education and/or work experience

Education and Experience Preferred:

• Strong analytical and critical thinking skills

• Exceptional attention to detail and commitment to accuracy

• Ability to prioritize and manage work effectively in a fast-paced, deadline-driven environment

• Strong organizational and time management skills

• Professional and effective written and verbal communication

• Experience in banking, financial services, or a related field preferred

• Exposure to KYC, compliance, regulatory review, audit, or risk management is highly desirable

• Background in operations, back-office support, or roles such as accounts payable/receivable, bookkeeping, or accounting can translate well

• Branch banking experience is a strong foundation for this role

• Familiarity with financial products and client account structures is a plus

• Bachelor’s degree or equivalent combination of education and experience preferred

• Understanding of regulatory frameworks, including FinCEN requirements

• Experience with quality assurance or quality control processes

• Comfort working with data, documentation, and financial systems

Work Model & Office Location(s):

This is a hybrid role requiring four days per week in the office. Eligible candidates must live within reasonable commuting distance to one of our three offices below:

• 1100 North Market Street, Wilmington, DE 19801

• 850 Main Street, Bridgeport, CT 06604

• 626 Commerce Drive, Amherst, NY 14228

Required Availability:

• Monday-Friday, 8:00am-5:00pm (with a one-hour lunch break)