Group Account Director, Client Management

About Jellyfish

Jellyfish is a full service global digital agency, combining strategy, creative, data and media buying and planning expertise with technology under one integrated roof. With almost 2,000 Jellies across 38 offices worldwide, we are the unconventional global marketing partner of the future.

We understand both brand and activation. We ensure our clients reach, influence and connect with the right audiences and fans based on data that reveals the insights to deliver exceptional creative solutions across any platform. In short, we create and deliver culturally relevant creativity that cuts through the clutter and sets hearts (and feeds) on fire.

As part of the Brandtech Group we’re at the forefront of the deployment of GenAI tools across every aspect of what we do and in PencilPro we have the world’s No 1 generative AI platform, revolutionising the process of creative production, distribution and performance prediction.

Role Overview:

The Group Account Director, Client Management is responsible for client satisfaction, fostering relationships and driving profitable growth opportunities. This role requires a strategic leader with expertise in client management that deeply understands the client’s business to lead a cross functional team to deliver best in class content and anticipates challenges to develop solutions. You will serve as a strategic advisor to one of our clients, who has experience in both brand and performance marketing.

Responsibilities:

• Strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content

• Responsible for building and overseeing growth plans for clients, and working to achieve set targets throughout the year

• Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice

• Support in new business: lead pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines

• Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency

• Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. Client Partners should be constantly optimizing and looking for ways to improve relationships and ways of working

• Responsible for accurate client forecast submissions and account financial operations (i.e. billing, etc) with the internal finance team

Skills and Competencies:

• Paid Media Expertise: Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes.

• Good Commercial knowledge: Ability to build staffing plans, define SLAs, manage scope and know how to optimise to improve profitability

• Multi-sector/vertical: Ability to turn hand to breadth of sectors and Capabilities, ideally with experience working cross-market or running a large Enterprise account

• New Business Experience: Experience in participating in new business. Own a pitch narrative, lead end-end process

• Excellent Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients

• Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI

• Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results

• Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships

• Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects.

• Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores

• Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth

• CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity

• Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].