Client Performance Manager III (R&I)

We are seeking a Client Performance Manager III to drive strong client relationships and optimize performance across automotive incentive programs. This role will focus on account management, serving as a trusted partner to clients while ensuring they fully understand and maximize the value of incentive offerings. You will act as the primary point of contact for your accounts, providing ongoing support, analyzing performance trends, and identifying opportunities for growth and retention. The ideal candidate brings a strong understanding of OEM incentives, leasing, and financing programs, along with the ability to translate complex data into clear, actionable insights for clients. This position blends relationship management, analytical thinking, and technical coordination to help clients achieve their business goals and enhance overall product performance.
Responsibilities:

• Establishes and implements best practices and methodologies for Client Performance Account Management, supporting continuous improvement across the function.
• Develops and maintains strong working relationships with client-facing service delivery teams and internal stakeholders, serving as a liaison for implementation of data points, feeds, and product solutions.
• Builds and grows long-term, trusted relationships with assigned clients and key contacts.
• Serves as the primary point of contact for client issues, diagnosing and resolving concerns and technical challenges in a timely manner.
  -Drives client performance and retention through consistent engagement and a focused product strategy.
  -Manages, documents, and tracks client cases, interactions, and progress within Salesforce (SFX).
• Monitors and analyzes product performance trends to identify optimization opportunities, as well as account risks and growth opportunities.
  -Partners closely with clients to understand their business goals, incentive strategies, and evolving needs.
  -Engages with clients both virtually and in person to review product performance, incentive optimization, and best practices.
  -Prepares and shares performance reports and business insights with clients and internal stakeholders.
• Supports lead generation and account growth initiatives, including identifying upsell and expansion opportunities within existing accounts.
• Proactively works to minimize churn by addressing risks early and escalating issues as needed.
• Conducts regular client reviews to assess service levels, product utilization, and overall satisfaction.
• Assists with the entry and maintenance of OEM and lender incentive data, including third-party programs, ensuring a high level of accuracy and attention to detail.
• Participates in cross-functional projects as assigned.

Travel: Approximately 25-30%
Work Hours:

• This role is typically scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.
• Because of business needs and periodic workload peaks, the position also requires a minimum of one extended shift per month, during which hours may extend beyond the standard workday.

Minimum Qualification:

• Bachelor's degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field.
• Strong understanding of the automotive industry, including OEMs, incentives, leasing and financing programs
• Prior client-facing or account-management experience.

Preferred Qualification:

• Experience with Cox Automotive Rebate and Incentive systems or similar automotive incentive data platforms.
• Related terminology, with experience supporting dealers, lenders, or automotive data platforms.
• Familiarity with data automation, structured rules logic, or data validation processes.
• Experience working with APIs, databases, or technical software tools, including the ability to quickly learn and navigate proprietary systems.
• Proficiency in Salesforce (SFX) or similar CRM or case management platforms, with strong analytical skills to interpret complex program rules.
• Ability to troubleshoot technical issues and clearly explain solutions in a client-friendly manner.
• Excellent written and verbal communication skills, with strong attention to detail and the ability to maintain accuracy in fast-paced environments.
• Proven ability to manage multiple priorities, meet deadlines, and build strong client relationships while applying a problem-solving mindset.

USD 81,400.00 - 122,000.00 per year
Compensation:
Compensation includes a base salary in the range of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 06/08/2026
EOE, including disability/vets