Client Relationship Manager, Hedge Fund Services

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Client Relationship Manager, Hedge Fund Services

Northern Trust Hedge Fund Services (HFS) partners with leading alternative asset managers, hedge funds and institutional investors. The Relationship Manager will build trusted partnerships, strengthen service delivery and help clients navigate complex fund administration, middle office, accounting, operations and investor servicing needs.

This highly visible role is ideal for someone who enjoys solving complex problems, partnering with senior stakeholders and delivering a strong client experience in a fast paced alternative investments environment.

Major Duties

• Manage strategic hedge fund services relationships and deliver a consistent client experience.

• Serve as a trusted advisor on client goals, operating models and evolving needs.

• Coordinate fund administration, middle office, accounting, operations and investor services support.

• Resolve issues, improve service delivery and support strong client satisfaction.

• Align service expectations, agreements and requirements across internal teams and clients.

• Facilitate investor and client due diligence sessions.

• Build relationships with C suite leaders and senior decision makers.

• Lead quarterly service reviews and senior management reporting.

• Identify growth opportunities and support delivery of new products and services.

• Manage client profitability, pricing strategy, competitive awareness and repricing.

• Provide consulting, leadership and technical guidance across key functional areas.

• Promote collaboration, accountability and a one team approach.

• Solve complex business and operational issues using strong knowledge of hedge fund services and alternative investments.

• Coordinate client training on technology platforms, tools and service processes.

• Manage escalations involving sensitive conversations and complex issues.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting or a related discipline, or equivalent experience. Master’s degree preferred.

• Experience in hedge fund services, fund administration, middle office, prime brokerage, asset management, alternative investments or consulting.

• Strong client relationship management skills with institutional clients, senior leaders and cross functional teams.

• Experience supporting complex institutional clients or alternative investment managers.

• Knowledge of fund operations, accounting, investor services, treasury, trading or asset servicing functions.

• Skilled at managing multiple priorities, projects and service issues in a fast paced environment.

• Strong presentation, written and verbal communication skills, with the ability to explain technical and strategic information clearly.

• Sound judgment, strong decision making skills and high integrity.

• Proactive, collaborative working style with a strong interest in learning, technology and continuous improvement.

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Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.