Client Service Representative

VCA Augustine Loretto Animal Hospital – Jacksonville, FL
Full-Time

VCA Augustine Loretto Animal Hospital is seeking a friendly, organized, and compassionate Client Service Representative (CSR) to join our veterinary team. As a CSR, you are often the first and last point of contact for our clients and play a critical role in creating a welcoming, supportive, and professional client experience while supporting daily hospital operations.

This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people and their pets, and understands how strong communication, organization, and teamwork contribute to high-quality patient care.

Essential Functions

• Deliver exceptional customer service by warmly greeting clients, answering multi-line phones, and escorting clients and their pets to exam rooms
• Schedule, confirm, and manage appointments efficiently to support patient flow
• Place outbound calls for appointment reminders, follow-ups, and outreach to prospective clients
• Present, explain, and collect fees, including processing payments accurately and professionally
• Recommend, select, and process products and services, including prescription requests, in accordance with hospital protocols
• Answer client questions regarding products and services and provide education on general animal husbandry and non-medical pet care (e.g., heartworm prevention, flea and tick control, basic house training)
• Maintain accurate and organized medical records, charts, reports, and correspondence
• Communicate clearly and effectively with veterinarians and support staff to ensure continuity of care and excellent service

Qualifications

• Minimum of one year of customer service experience
• High School Diploma/GED or equivalent
• Strong verbal and written communication skills with an emphasis on active listening
• Compassion for pets and people, with the ability to remain calm, empathetic, and professional
• Sound judgment and decision-making skills in a fast-paced environment
• Ability to learn and apply new information to daily workflows and problem-solving
• Proficiency in Microsoft Office; experience with veterinary practice management software is a plus
• Availability to work non-traditional hours, including evenings, weekends, and holidays
• Ability to lift up to 40 lbs. and work in an environment with exposure to animals, allergens, noises, odors, and other hazards associated with a veterinary hospital

Why VCA

At VCA Animal Hospitals, we are committed to supporting our Associates and investing in your career growth. We foster an inclusive, respectful, and collaborative workplace where your ideas are encouraged and your contributions matter.

Our team meets regularly, values open communication, and works together to overcome challenges while maintaining a positive, goal-driven culture. We are seeking motivated individuals who are adaptable, team-oriented, and passionate about delivering exceptional care and service.

Benefits & Total Rewards

We offer competitive compensation and a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid vacation and sick time
• 401(k) with employer contribution
• Generous personal pet care and product discounts
• Continuing education and professional development opportunities
• Free mental health and wellness resources
• Referral bonuses and career advancement programs

Interested in This Opportunity?

Apply today—we look forward to hearing from you!

Equal Opportunity Employer
VCA is proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, please visit vcacareers.com.

The information in this position description reflects the general nature and level of work performed and is not intended to be a comprehensive list of all duties or responsibilities. Management reserves the right to modify duties as business needs require.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.