Typical Working hours: Mondays to Fridays, 9:00 AM to 6:00 PM
Lead Workplace Operations and Team PerformanceSPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships.
This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities.
Why This Role MattersThis position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.
What You’ll DoOperations & Workplace Support- Oversee daily workplace operations and ensure service expectations are met
- Maintain operational procedures and identify opportunities for process improvement
- Monitor KPIs, SLAs, and monthly reporting metrics
- Serve as an escalation point for operational, facilities, and technology-related issues
- Supervise, coach, and support onsite team members
- Assign responsibilities, communicate priorities, and provide performance feedback
- Assist with onboarding, training materials, and team development initiatives
- Support client relationships through regular communication and business reviews
- Manage vendor partnerships and monitor service delivery expectations
- Address service concerns and implement solutions when needed
- Support payroll, billing, accounts receivable, and reporting deadlines
- Assist with account budget forecasting and financial tracking
- Maintain operational performance aligned with business objectives
- Maintain knowledge of workplace policies and complaint escalation procedures
- Ensure adherence to company procedures, safety practices, and workplace standards
- Strong leadership and communication skills
- Client-facing experience and relationship management abilities
- Strong organizational and problem-solving capabilities
- Ability to prioritize tasks and manage competing deadlines
- Proficiency with Microsoft Office Suite
- Ability to work independently and lead within a service-driven environment
- High school diploma or equivalent required; Associate degree preferred
- 3–5 years of experience in workplace services, office operations, facilities, or related environments
- 2–4 years of leadership experience managing teams of varying sizes
- Previous supervisory experience preferred
- Experience supporting workplace technology, facilities, or operational workflows preferred
- Ability to lift and move items up to 50 lbs. as needed
- Ability to walk, stand, and move throughout the workday
Travel: None / Negligible
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
SPS New York, New York, USA Office
10 East 40th Street, 9th Floor, New York, United States, 10016
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
