Client Success Specialist, Media Measurement (Analyst, Measurement Success), US

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Opportunity

The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns based on the proprietary Lucid Measurement by Cint software solution.

Members of the Measurement Project Success Team are responsible for managing and executing digital advertising effectiveness research projects, while serving as a consultative resource for customers to enhance their overall experience.

The position plays a critical role within the organization and is accountable for successful project execution, client communication, exceptional customer service and timely delivery of insights and recommendations.

Responsibilities

• Support clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products

• Lead professional written and verbal communication with clients, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings

• Translate complex technical and methodological concepts into clear, client-friendly communication for stakeholders

• Develop and maintain an up-to-date understanding of product changes and methodology improvements

• Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software

• Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management

• Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally

• Compile and analyze data from various sources, including Cint proprietary software, Databricks, Excel, Qualtrics, Salesforce

• Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner

• Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations

• Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects

• BA/BS degree

• At least 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions

• Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner

• Comfort speaking teleconferencing with clients (Zoom, Google Meet, Teams, etc)

• Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP

• Advanced problem solving and critical thinking

• Strong work ethic with self-motivated mindset and drive to achieve goals

• Detail oriented, self-starter who is eager to learn new skills and concepts

• An innate sense of accountability

• Flexibility in the ever-changing market research technology landscape

• Positive attitude with team-player mentality

Preferred Qualifications

• Knowledge of the digital media ecosystem and how digital media campaigns are designed and executed

• Experience in advertising operations, advertising technology and market research technology industries

• Experience leveraging AI tools and Model Context Protocol (MCP) integrations to enhance product capabilities, streamline internal workflows, and support data querying and analysis

• Survey design and programming experience in Qualtrics, Survey Monkey, Alchemer, etc.

• Microsoft Excel certification

• Market Research coursework

• Working knowledge of statistical concepts and methodology

All your information will be kept confidential according to EEO guidelines.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.